Job Specific Accountability
- Develop product pricing and positioning strategies working alongside relevant departments.
- Review the researches of customer experiences and demands and determine feature requirements to improve customer experiences.
- Enhance the Improvement of SPL products, customer experiences, generate new product ideas.
- Outline a detailed product strategy and managing product road maps and releases.
- Understand product selling points and identifying and filling product gaps and generating new product ideas.
- Mange the expanding of existing portfolio of clients for corporate accounts by understanding their needs and continuously proposing solutions that meet them.
- Establish strong relationships in order to maximize sales growth and opportunities.
- Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risks.
- Ensure achieving the defined sales targets quarterly in order to meet sales annual target of SPL.
- Develop strong internal cross functional relationship to serve, solve and manage complaints and client pain areas.
- Ensure resolving customer queries and providing support for development of sales strategies.
As part of Saudi Post social and professional responsibility, we’re announcing the cooperative training program that aims to raise the level of skills and knowledge among the Saudi graduate students and allow them to apply their academic study to the actual workplace.The SPL COOP program will last for at least 3 months, through which participants will explore a unique journey and get hands-on experience and access to learning workshops.
Requirements:
- GPA 3.75 -5 Or 2.75 -4
- Official letter from the university
- Work closely with the senior management at Saudi Post to understand the positioning of the company and its transformation journey so that the company image is aligned to its corporate objective.
- Formulate the company’s brand architecture and framework ensuring consistent and effective brand-positioning for the company in line with its strategic objectives and values.
- Review and share with senior management for approval the company brand guidelines, protocol rules and ensure adherence at all times so that a consistent image of the company is reflected.
- Oversee the creation of all kinds of artworks, themes, and designs for the company as per annual plan and ensure its compliance to Saudi Post’s corporate identity, theme, ethics, and codes of conduct.
Provide guidance to the marketing team in order to ensure that all marketing material and communication for Saudi Post’s services and products are aligned with the corporate brand guidelines.
Lead roll out initiatives such as brand awareness sessions and workshop across the company and with relevant stakeholders in order to build awareness within Saudi Post regarding brand guidelines and architecture.
Ensure that all press statements, public speeches, external and internal communications, digital content etc., issued are consistent with the overall company image, branding principles and local etiquette.
Work closely with the corporate communication team to support on matters related to corporate visual identity management and to the branding of the company in PR related internal/external channels of communication such as print, broadcast and on-line, including the public usage of Saudi Post brands.
Ensure that any issues resulting from the inadequate implementation/ use of branding and visual identity is promptly addressed and modified.
- Manage the analysis of marketing campaigns and external communication to ensure that the public’s perception of Saudi Post is aligned to the company’s image and brand.
- Requires specialized depth and/or breadth of expertise in own job discipline or Risk management and is often regarded as a source of knowledge to other subordinates.
- Solves unique problems that have a broad impact on the business.
- Contributes to the development of organization's Risk management strategy.
- May lead teams or projects within the Risk Management.
- Apply risk models and use quantitative methods of market risk analysis to identify and reveal potential risk in SPL’s portfolio
- Analyze the probability of default while monitoring their effectiveness in order to apply improvements that will increase their accuracy.
- Support the establishment of key risk indicators based on detailed research of the industry and analyze a wide range of organization data to determine where the most significant risks lie.
- Participate in evaluating SPL’s previous handling of risks, compare potential risks with criteria set out by the organization such as costs and legal requirements and report changes in the risk profile.
- Conduct a detailed risk assessment in accordance with SPL principles for a designated portfolio and recommend improvements to validate alignment of operations within the defined risk appetite.
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- Develop product pricing and positioning strategies working alongside relevant departments.
- Research customer experiences and demands and determine feature requirements to improve
- customer experiences.
- Improve SPL products, customer experiences, generate new product ideas, and outline detailed
- product strategies, among other duties.
- Outline a detailed product strategy and managing product road maps and releases.
- Understand product selling points and identifying and filling product gaps and generating
- new product ideas.
- Construct variable cost models across all service offerings.
- Build pricing models to enable Sales to sell within defined pricing slabs.
- Develop sophisticated pricing tools to enable pricing customization for strategic accounts or enterprise level customers.
- Define, own and manage a pricing governance framework to ensure our market offers are consistent.
- Collaborate with legal to manage regulatory requirements.
- Develop and own market forecasting for budget and operational annual plans.
- Collaborate with Finance on cost models especially Activity-based costing (ABC).
- Take a proactive role around profitability providing detailed statistically valid analysis to Finance and Operations to manage cost, to the product teams to validate service design.
- Maximize network opportunities across both product design and network cornerstone customers
- Conduct research to deeply understand emerging innovation and growth challenges in the postal and courier businesses to ensure that innovation opportunities are identified and capitalized.
- Review customer experience reports to analyze and assess different potential innovative exercises according to the innovation strategy.
- Work closely with all stakeholders to build programs and resources that address the challenges and needs of products/services at SPL.
- Develop and manage engagement plans to work with product teams to embed responsible innovation practices in the product development process.
- Understand how technology is developed and experience anticipating and mitigating potential risks.
- Ensure that the storytelling and visual designs are well developed and clear for all stakeholders.
- Consult as a user experience and design expert in design thinking, facilitation, business strategy, data analytics, experience design; on projects led by Innovation Team.
- Build customized approaches for SPL challenges includes leading the end-to-end process of service & experience design, mentioning all related researches, pricing, pitching the proposal to the stakeholders, and helping them understand how the approach meets SPL objectives.
- Provide the optimal level of support to each initiative in the innovation portfolio, and interacting appropriately with the broader organizations' governance requirements.
- Help senior colleagues manage internal client and customer relationships by using relevant client systems.
- Help develop procedures for an area of the organization, and monitor their implementation.
- Provide information and clarification on existing procedures, processes and precedents.
- Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.
- Take responsibility for managing and delivering a designated legal case work program.
- Execute a communications plan within established systems and procedures.
- Document and maintain legal files and issues.
Require willingness and ability to undertake specified tasks as directed
Perform different tasks, process routine documents and maintain day to day activities
Performs routine assignments based on existing policies and procedures of the function
Receives instruction, guidance and direction from more senior level roles.
