- Collaborate with sales leadership to develop and execute presales strategies for digital solutions.
- Managing all current digital products of SPL (National Address, Post Business, Tijari ), in addition the Tele sales operation and activity, supporting the sales in maximizing the revenue.
- Pushing the NA adaptation in alignment with the sales heads.
- Creating new partnerships for Digital products and services while maintain existing partnerships such as IPL, ELM, Google, and GeoKing etc.
- Being the SPOC with IPL for any new digital products, and will also manage the pre-sales activities for quotations, bids, technical meetings, PM for implementations and managing partners.
- Support sales by leveraging their expertise in Digital & Data products to drive business growth.
- Ensure presales activities align with business objectives, market trends, and customer needs.
- Oversee the creation of compelling and customized proposals, presentations, and demonstrations.
- Support sales teams in identifying and qualifying high-value digital opportunities.
Manage the presales process from initial inquiry to closing the deal, ensuring seamless transitions between stages.
Oversee the design and development of digital solutions that meet customer specifications.
Work closely with internal teams (R&D, product, engineering) to ensure the solutions proposed are technically feasible and deliverable.
Ensure all proposals and solutions align with internal capabilities, budget, and timelines.
Manage and document solution architecture, pricing models, and key deliverables. Collaborate with the sales team to define customer requirements, opportunities, and deliverables.
Assist in identifying new market opportunities and customer segments for digital solutions.
Provide feedback from clients to the product and marketing teams to enhance the solution portfolio.
Requires specialized depth and/or breadth of expertise in own job discipline or Product Growth Enablement management and is often regarded as a source of knowledge to other subordinates.
Solves unique problems that have a broad impact on the business.
Contributes to the development of organization's Product Growth Enablement strategy.
May lead teams or projects within Product Growth Enablement section.
Play a role in developing roadmap for the segment propositions in alignment with Consumer strategy.
Contribute to the development and design of different acquisition and revenues offers, promotions, products and services for National Address products; end to end including but not limited to concept proposal, business case, concept document, communication brief, …etc.
Identify improvement potential in National Address products offering including refinement of products and solutions design and specification to fit the targeted segments and market dynamics.
Analyze and validate products and pricing with sales and partners.
Liaise with marketing and sales to support sales activities for strategic deals to develop and manage partnerships plans.
Implement post product launch activities including, expand the offering market by targeted new industries and define the potential opportunities.
- Requires specialized depth and/or breadth of expertise in own job discipline or National Address management and is often regarded as a source of knowledge to other subordinates.
- Solves unique problems that have a broad impact on the business.
- Contributes to the development of organization's National Address strategy.
- May lead teams or projects within National Address.
- Establishing a customer-centric culture in the function to ensure providing a meaningful experience for National Address customers.
- Activate analytical tools to better understand the customers categories and required information, Recommending the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas.
- Conduct customer outreach activities to capture existing risks, issues and challenges. They will also capture, evaluate and analyze customers’ level of satisfaction.
- Collaborating with the technology team to execute the roadmap (products and services) while creating the needed enhancements, features, and solutions.
- Assist in constructing variable cost models across all service offerings.
- Participate in building pricing models to enable Sales to sell within defined pricing slabs.
- Support in developing sophisticated pricing tools to enable pricing customization for strategic accounts or enterprise level customers.
- Assist in developing a market forecasting for budget and operational annual plans.
- Collaborate with Finance on cost models especially Activity-based costing (ABC).
Generic Accountabilities:
Strategic Contribution
- Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
- Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.
People Management
- Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
- Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.
Budgeting and Financial Performance
- Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
Policies, Systems, Processes & Procedures
- Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
- Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence
- Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL’s customer experience strategy.
- Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
- Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
Reporting
- Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.
Job Specific Accountabilities:
- Collaborate with data analysts to translate consumer data into functional and accessible information that can help the organization change or revise a product, service, marketing strategy, or sales tactic.
- Manage strong client and vendor relationships to deliver consumer information that has a direct effect on the organization’s business goals and ROI.
- Manage the building of industry benchmarking to forecast market risks to SPL’s market positions and execute mitigation plans.
- Develop internal market insight tools and capabilities not relying only on agency services
- Provide insight on new opportunities to target from local and global market research.
- Support in the collection and study of information about customers, sales trends, products, and services to achieve SPL’s future business and marketing plans.
Recognized as an expert within SPL in relation to a particular Marketing discipline, and is equipped with breadth of expertise in other Marketing elements
Is able to elevate SPL's intellectual talent in own Marketing discipline by connecting or introducing leading-edge theories, techniques, and/or technologies to the designated function.
May lead others to solve complex problems, and is able to proactively identify and solve problems associated with SPL's Marketing management, and mitigates, or re-defines its impact on the organization's management, and direction of business.
Recommendations, and expertise may highly influence the development of SPL's Marketing strategy
Supporting the development and the enhancement of SPL’s new and existing portfolio of products & services.
Providing market analysis in order to improve and deliver a variety of International products and services to market, that addresses market needs and represents a viable business opportunity.
Assist in analysing data on revenues, profitability and client feedback in order to effectively monitor the performance of International products features on a periodic basis.
Ensuring that the product supports the SPL’s overall strategy and goals.
Requires specialized depth and/or breadth of expertise in own job discipline or functional management and is often regarded as a source of knowledge to other subordinates.
Solves unique problems that have a broad impact on the business.
Contributes to the development of organization's functional strategy.
May lead teams or projects within the function.
Supporting the development and the enhancement of SPL’s new and existing portfolio of products & services.
Providing market analysis in order to improve and deliver a variety of International products and services to market, that addresses market needs and represents a viable business opportunity.
Assist in analyzing data on revenues, profitability and client feedback in order to effectively monitor the performance of International products features on a periodic basis.
Ensuring that the product supports the SPL’s overall strategy and goals.
- Responsible for carrying key Local E-commerce account management responsibilities for a range of SPL products and services.
- Responsible for resolving customer queries and providing support for development of sales strategies.
- Implement Local E-Commerce plan for accessing the e-commerce markets and ensures that all approved plans are executed.
- Execute and maintain efficient and effective review of all e-commerce customers to ensure all customer visits and meetings are completed and the teams understand the sales plans and visits for their customer accounts.
- Handle customer complaints / escalations in a timely and effective manner in coordination with other SPL departments and reports complaints about products & services to concerned departments
- Conduct analysis, in coordination with marketing department, of relative elements in the market such as trend-shifts in interests, likes of e-commerce customers, relative changes in competition, political / economic factors and reports to leadership.
- Work with SP’s function heads to develop competitive and executable strategies; determine strategic choices and perform trade-off analyses; assess capability requirements and design appropriate to-be business and operating models.
- Determine gap between as-is and to-be business/operating models and establish roadmap to the to-be state.
- Analyse new market opportunities and recommend entry strategies and expected returns on investment.
- Develop a strategic management culture in order to support the implementation of the vision, mission and objectives of SP, and plan the needed supporting change management activities in coordination with owning departments.
- Develop the strategic management infrastructure and templates for the development of strategy in order to support the establishment and implementation of a strategic management culture.
- Contribute to the process of service and product development, by reviewing product and service catalogues and proposing new ones to cover identified gaps.
- Support privatization efforts across the organization, through proposing and delivering needed initiatives and activities.
- Collaborate with the functions across SP to define their objectives and business plans/budgets to ensure the cascading from the overall strategy.
- Lead and direct the effective achievement of functional objectives through effective leadership and by setting of individual objectives, managing performance, developing, and motivating team to maximize performance.
- Lead the talent development initiatives for the assigned function, collaborating with discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned function to ensure the establishment of a value driven culture within the organization.
- Oversee the consolidation and recommend the functional budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues, areas of unsatisfactory performance are identified and potential areas of cost reduction or performance improvement opportunities are capitalized upon.
- Manage the development and the implementation of functional policies, systems, processes, procedures, and controls covering all areas of assigned functional so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
- Lead the management of change through continuous improvement of functional systems, processes and practices taking into account global standards and changes in the business environment which demand proactive action plans.
- Plan and direct the conceptualization and development of customer experience management policies and processes enabling the establishment of a customer centric culture which enhances the customer journey with SPL.
- Direct the review and continuous improvement of customer experience policies and initiatives and assure compliance to defined quality standards to achieve customer service excellence.
- Lead the development and nurturing of strong key business relationships with all relevant external/internal stakeholders with the highest standards of business ethics that maximize opportunities for SPL while ensuring alignment with the organization’s strategic direction and business requirement.
- Ensure that all functional reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.
- Manage the yearly consolidation of existing assets, new opportunities and future growth opportunities and inform senior management of investment profiles, cash flows and risks while advising them on anticipated costs/revenues, areas of unsatisfactory performance so that performance improvement opportunities are capitalised upon.
- Facilitate and assess the economic analysis for the assets and the opportunities included in the annual strategic plan to ensure that consistent methodology and economic variables have been used in order to allow aggregation and comparison.
- Develop the annual organization-wide business plan in collaboration with all concerned stakeholders which serves as a road map to achieve the strategic goals of Saudi Post.
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Solves unique problems that have a broad impact on the business.
Responsible for resolving customer queries and providing support for development of sales strategies
Maintaining an accessible and organized filing system for sales and administrative professionals
Handling all administrative duties for the sales department or team, including scheduling client conferences and meetings
Providing assistance to management team members and executives as needed
Performing data entry duties in regards to metrics, sales figures and other key data
Creating and processing sales in a timely manner
Expediting requests &orders and altering sales orders and shipping information as required
