Generic Accountabilities:
Strategic Contribution
- Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
- Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.
People Management
- Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
- Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.
Budgeting and Financial Performance
- Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
Policies, Systems, Processes & Procedures
- Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
- Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence
- Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL’s customer experience strategy.
- Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
- Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
Reporting
- Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.
Job Specific Accountabilities:
- Collaborate with data analysts to translate consumer data into functional and accessible information that can help the organization change or revise a product, service, marketing strategy, or sales tactic.
- Manage strong client and vendor relationships to deliver consumer information that has a direct effect on the organization’s business goals and ROI.
- Manage the building of industry benchmarking to forecast market risks to SPL’s market positions and execute mitigation plans.
- Develop internal market insight tools and capabilities not relying only on agency services
- Provide insight on new opportunities to target from local and global market research.
- Support in the collection and study of information about customers, sales trends, products, and services to achieve SPL’s future business and marketing plans.
- Follow up the day-to-day operations of the International Product Management function, providing expertise, encouraging and ensuring teamwork, aligning work processes in order to achieve high performance standards and meet established targets, objectives and employee engagement in a motivated work environment.
- Support the goals and objectives for the International Product Management teams of each area according to the market conditions in order to ensure the execution of the International Product Managements function’s growth strategy.
- ESupport expanding existing portfolio of clients for marketing accounts by understanding their needs and continuously proposing solutions that meet Product Management strategy.
- Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risks.
- Create strong relationships in order to maximize marketing growth and opportunities.
- Achieve the defined marketing targets quarterly in order to meet marketing annual target of SPL.
- Develop strong internal cross functional relationship to serve, solve and manage International Product Management areas
- Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risk.
Require willingness and ability to undertake specified tasks as directed.
Perform different tasks, process routine documents and maintain day to day activities..
Performs routine assignments based on existing policies and procedures of the function.
Receives instruction, guidance and direction from more senior level roles.
Participate in reviewing performance results and provide recommendations in for continuous improvement.
Help in the implementation of Operations department policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/regulatory requirements, fulfilled while delivering a quality, cost-effective service.
Work closely with Operations support team to provide analysis reports (KPIs) in collaboration with the site and regional managers.
Assist in conducting studies to ensure quality in performance to increase efficiency and align activities with business objectives.
- analyze all security procedures of SPL to defend against security breaches and actively isolate and mitigate security risks.
- Monitor and control information system security operations to ensure they meet and exceed the service levels agreed with users and conform to relevant technical and security standards.
- Identify fraudulent activities related to information systems, conducting necessary investigations and report findings in order to take appropriate and timely actions.
- Categorize incidents and implement corresponding escalation procedures, Communicate and coordinate incident response efforts.
- Conduct in-depth security testing for periodic assessment of controls and work proactively on emerging security threat trends/topics in order to explore the right technical defense/remedy.
Align with the international sales to Develop and maintains efficient and effective review of the international e-commerce customers to ensure all customer visits and meetings are completed and the teams understand the sales plans and visits for their customer accounts
- Align with the international sales to Identify and cultivate relationships with large accounts through account managers in order to maximize revenues from them and investigate the potential for the provision of additional services.
- Ensure smooth onboarding and monthly performance reporting to the customers
- Support in the yearly budget for the international E-commerce sales in alignment of the international sales, and prepare the sales forecast; monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues, areas of unsatisfactory performance are identified, and potential performance improvement opportunities are capitalized upon.
- Provide reports regarding project milestones, deliverable, dependencies, risks and issues and prepare all required documentation for every step of SPL Gate Approvals process.
- Monitor budgets in order to check if any deviations from the initial plan and budget and recommend corrective measures.
- Manage projects escalations and initiate corrective actions as necessary.
- Support in identifying project dependencies ensuring that they are effectively managed and participate in the evaluation of change requests and initiate corrective actions as necessary.
- Identify opportunities to improve the PMO project management processes and procedures, and contribute to the pipeline of their continuous improvement
- Review and analyze risks and issues registers from SPL Project Managers to ensure risk mitigations are planned, resourced and implemented.
- Maintain quality standards and external audits requirements and ensure project management standards are aligned with these requirements and manage change requests against the master schedule and update the master schedule baseline as needed
- Require willingness and ability to undertake specified tasks as directed.
- Perform different tasks, process routine documents and maintain day to day activities..
- Performs routine assignments based on existing policies and procedures of the function.
- Receives instruction, guidance and direction from more senior level roles.
- Participate in conducting business continuity management reviews and collaborate with department directors and the executive team to develop and implement plans to anticipate, address, and mitigate the effects of various business interruptions.
- participate in the development and maintenance of a business recovery plan and procedure; review, revise, and expand existing plans and protocols.
- Assist in conducting Business Impact Analysis activities in order to identify potential impacts on SPL's and support the identification and prioritization of critical functions, processes, systems and applications across the organization.
- Contribute in identifying, analyzing and evaluating potential impacts that may impact SPL's functions, operations, systems and applications in coordination with relevant stakeholders.
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- Develop the budget manual and templates, create tools to develop work plans, work with programs developing budgets, and reconciliation of budgets with programmatic work plans and SPL goals.
- Provide management with regular reports on progress towards targets, flagging variations and performing initial checks on reasons for under/over achievement.
- Develop regular budget reports and analysis forecasting and trending budget performance and institutional financial positioning.
- Ensure compliance with current budget and spending policies, and propose improved policies and systems regarding spending guidelines, cost savings, cost allocation, and annual planning.
- Cooperate with the Budget Management team to streamline internal budget reports and reporting processes to deliver more efficient, more effective, and more useful reports and analysis.
- Provide timely and accurate information to the external and internal auditors as and when required.
- • Support in clarifying budget variations and making necessary adjustments to ensure thedepartmental budgets are implemented as per the plan and the company’s internal processes.
- • Support the monitoring of departments / divisions’ budget and spending, and review monthly financial reports on budget against costs in order to analyse variances, report reasons in a timely manner, and discuss ideal treatment method of additional expenses.
- • Support in the analysis and identification of appropriate cost control mechanisms in order to ensure timely corrective action is deployed to mitigate budget variations.
- • Collaborate with the finance department to develop financial controls framework taking into consideration industry best practices, financial risk management procedures etc., to establish financial information sharing, communication and reporting standards in a timely manner.
- • Effectively collaborate with the financial planning department and SPL divisions for budget submission in order to develop financial reports based on forecasting, projecting and financial planning in a timely and accurate manner, and in line with Saudi Post’s policies and procedures.• Liaise with all concerning departments to ensure accurate information, in time reporting and to coordinate the justifications for variances between plans and actual as part of the reports.
Job Specific Accountability
- Develop product pricing and positioning strategies working alongside relevant departments.
- Review the researches of customer experiences and demands and determine feature requirements to improve customer experiences.
- Enhance the Improvement of SPL products, customer experiences, generate new product ideas.
- Outline a detailed product strategy and managing product road maps and releases.
- Understand product selling points and identifying and filling product gaps and generating new product ideas.
