- Make recommendations to the General Manager on business risks related to all SPL operations and work with the concerned parties to set cost-effective controls against risks.
- In conjunction with the General Manager, formulate and provide inputs on the development of the operations audit plan and ensure its integration with the comprehensive annual audit plan to assess the level of compliance with SPL policies and procedures and identify risks and appropriate tools to control them.
- Monitor the implementation of operations audit programs and ensure the availability of the support needed by the operational audit team to conduct the internal audit of the functions of various operations so that violations and fraudulent business activities can be detected, reported and investigated in a timely and effective manner.
- Ensure regular coordination with internal and external parties (e.g., legal and external auditors) to ensure taking the appropriate action against any fraudulent activities.
- Review audit results with the COO, coordinate and plan financial audit notes and procedures, and in coordination with the Risk and Legal Affairs Department, in order to reduce risks and weaknesses and increase the effectiveness of operational policies and procedures.
- Follow up on business development and evaluate internally and externally emerging risks in the industry and organizational challenges in order to address key audit concerns and provide value-added recommendations for improvements.
Assist the management in expanding awareness by keeping all stakeholders informed of new legislation, trends and other issues related to operational audit that may affect the organization’s effectiveness and responsibility towards stakeholders and exposure to risks.
Strategy Development and Implementation
- Develop and direct the implementation of the functional strategy ensuring alignment to organizational strategy and corporate objectives.
- Ensure that functional strategy and related strategic plans are developed and implemented, which are aligned with the vision and mission of the organization.
- Ensure the provision of subject matter expertise for the assigned domain and provide counsel to Saudi Post leadership on all related areas to facilitate the achievement of Saudi Post’s strategy and functional strategies.
- Lead and direct the continuous achievement of quality and customer experience standards in line with the overall business strategy.
Leadership
- Lead and direct the effective achievement of functional objectives through effective leadership and by setting of individual objectives, managing performance, developing, and motivating team to maximise performance.
- Lead the talent development initiatives for the assigned function, collaborating with discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned function to ensure the establishment of a value driven culture within the organization.
Budgeting and Financial Performance
- Oversee the consolidation and recommend the functional budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues, areas of unsatisfactory performance are identified and potential areas of cost reduction or performance improvement opportunities are capitalised upon.
Policies, Systems, Processes & Procedures
- Manage the development and the implementation of the accounting department’s functional policies, systems, processes, procedures, and controls covering all areas of assigned functional so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
Change Management
- Lead the management of change through continuous improvement of functional systems, processes and practices taking into account global standards and changes in the business environment which demand proactive action plans.
Customer Service Excellence
- Plan and direct the conceptualization and development of customer experience management policies and processes enabling the establishment of a customer centric culture which enhances the customer journey with Saudi Post.
- Direct the review and continuous improvement of customer experience policies and initiatives and assure compliance to defined quality standards to achieve customer service excellence.
Stakeholder Management
- Lead the development and nurturing of strong key business relationships with all relevant external/internal stakeholders with the highest standards of business ethics that maximize opportunities for Saudi Post whilst ensuring alignment with Saudi Post’s strategic direction and business requirement.
Reporting
- Ensure that all functional reports are prepared timely and accurately and meet Saudi Post requirements, policies, and quality standards.
Financial Accounting
- Manage the development of corporate-wide accounting policies and procedures and drive compliance across functions; ensure accounts consolidation through quarterly compilation, semi-annual external review and full external annual audit and applicable accounting for subsidiaries, as per the defined local and international guidelines and regulations.
- Verify and review the transaction flows and set-up for posting transactions to Saudi Post’s general ledger and ensure that financial accounting transactions are accurately reflected in accordance with policies, regulatory requirements, and accounting standards.
- Lead and guide the effective management and maintenance of the fixed asset ledger and depreciation and ensure compliance with local and international accounting standards and processes.
- Monitor and ensure the communication of the schedule for the month and year-end closing activities to all stakeholders in order to ensure complete, timely and accurate execution of closing activities and reconciliation of general ledger accounts as per the defined schedule.
- Lead and direct the various disbursement related activities ensuring timely processing of payments to vendors and employees, reviewing the issuance of letters of credit and bank guarantees; reviewing the preparation of advance cash and check payments to ensure sufficient funds are available for payments due and transactions are done according to the defined policies and quality standards.
- Manage and review account payables/receivables related transactions, and review aging of payables/receivables in order to effectively follow-up and liaise with internal/external stakeholders on insufficient or incorrect accounting information to maintain effective control over payments made and received within Saudi Post.
Financial Report
- Oversee the preparation and presentation of the financial reports as required by management and provide explanations on related matters when raised.
- Work closely with the financial controlling department and ensure the timely provision of the general ledger and all other financial information needed to develop Saudi Post’s financial statements
Audit Activities
- Ensure the effective liaison and coordination with financial controlling team and deliver all the necessary information, documentation and data required for the completion of audit assignments and resolve any outstanding audit queries.
Inventory Control
- Direct the development of an inventory plan and oversee the process of managing the inventory stock value and replenishment through forecasting, reviewing of materials required in order to ensure the provision of the required supplies in a timely and efficient manner thus minimizing lead time and optimizing inventory turnover.
Tax Regulation and Payment
- Continuously monitor changes and updates on tax regulations and provide consultations regarding Zakat and tax calculation and payment to ensure that Saudi Post is implementing the latest regulations.
- Oversee the preparation and submission of periodic tax reports to management to ensure compliance with legislative regulations.
- Provide consulting services and expert advice to various departments within Saudi Post on matters pertaining to Zakat and tax payment and structuring to ensure that all relevant parties are kept informed regarding taxation practices.
Minimum Qualifications:
Bachelor’s Degree in Finance, Accounting or a relevant field.
Master’s Degree in Business Administration, Accounting or Finance is highly desirable.
Professional certification such as CFA, ACCA, CPA, SOCPA is highly preferable.
Minimum Experience:
10 years of experience in positions of progressively increasing managerial responsibilities in accounting management.
- Analyze Operation records continuously to expose any type of fraud /account discrepancies and abnormal practice
- Identify the root cause of abnormal activities
- detecting any wrong conducts and finding the best solutions
- maintain an active communication line with managers and loss prevention Specialist for a smooth and efficient workflow
- Develop ways to detect violations and to put programs in place to prevent repeat occurrence
- Coordinate, discuss, and communicate with management to act appropriately and legally
- Create dashboard to visualized the Audit result and abnormal activities
- Monitor the scope of corrective actions to be applied .
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Strategy Development and Implementation
- Develop and direct the implementation of the functional strategy ensuring alignment to organizational strategy and corporate objectives.
- Ensure that functional strategy and related strategic plans are developed and implemented, which are aligned with the vision and mission of the organization.
- Ensure the provision of subject matter expertise for the assigned domain and provide counsel to SPL leadership on all related areas to facilitate the achievement of SPL’s strategy and functional strategies.
- Lead and direct the continuous achievement of quality and customer experience standards in line with the overall business strategy.
Leadership
- Lead and direct the effective achievement of functional objectives through effective leadership and by setting of individual objectives, managing performance, developing, and motivating team to maximize performance.
- Lead the talent development initiatives for the assigned function, collaborating with discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned function to ensure the establishment of a value driven culture within the organization.
Budgeting and Financial Performance
- Oversee the consolidation and recommend the functional budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues, areas of unsatisfactory performance are identified and potential areas of cost reduction or performance improvement opportunities are capitalized upon.
Policies, Systems, Processes & Procedures
- Manage the development and the implementation of functional policies, systems, processes, procedures, and controls covering all areas of assigned functional so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
Change Management
- Lead the management of change through continuous improvement of functional systems, processes and practices taking into account global standards and changes in the business environment which demand proactive action plans.
Customer Service Excellence
- Plan and direct the conceptualization and development of customer experience management policies and processes enabling the establishment of a customer centric culture which enhances the customer journey with SPL.
- Direct the review and continuous improvement of customer experience policies and initiatives and assure compliance to defined quality standards to achieve customer service excellence.
Stakeholder Management
- Lead the development and nurturing of strong key business relationships with all relevant external/internal stakeholders with the highest standards of business ethics that maximize opportunities for SPL while ensuring alignment with the organization’s strategic direction and business requirement.
Reporting
- Ensure that all functional reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.
- Require willingness and ability to undertake specified tasks as directed
- Perform different tasks, process routine documents and maintain day to day activities
- Performs routine assignments based on existing policies and procedures of the function
- Receives instruction, guidance and direction from more senior level roles.
- Contribute in the preparation and execution of all performance review sessions: Weekly, monthly, quarterly, and annual as per the EPM calendar
- Assist in the execution of corrective actions resulted from all performance review meetings and measure the impact
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Team Supervision
- Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
- Provide on-the-job training and constructive feedback to assigned team to support their overall development.
- Promote SPL’s values and ethics in all activities within the team to support the establishment of a value drive culture within the organization.
Budgeting and Financial Performance
- Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
Policies, Systems, Processes & Procedures
- Provide inputs and implement policies, systems, and procedure for the assigned team so that all relevant procedural/regulatory requirements, fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
- Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence
- Proactively engage with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
- Facilitate the review, enhancement, and implementation of processes to manage client relationships to enhance the customer journey in line with the organization’s customer experience strategy.
Reporting
- Prepare sectional statements and reports timely and accurately to meet SPL and department requirements, policies, and quality standards.
Job Specific Accountability
- Develop product pricing and positioning strategies working alongside relevant departments.
- Review the researches of customer experiences and demands and determine feature requirements to improve customer experiences.
- Enhance the Improvement of SPL products, customer experiences, generate new product ideas.
- Outline a detailed product strategy and managing product road maps and releases.
- Understand product selling points and identifying and filling product gaps and generating new product ideas.
Strategic Contribution
- Ensure effective cascading of the functional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
- Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.
People Management
- Manage the effective achievement of assigned objectives through the leadership of the Business Process Management department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
- Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.
Budgeting and Financial Planning
- Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
Policies, Systems, Processes & Procedures
- Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/regulatory requirements, fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
- Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence
- Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with Saudi Post’s customer experience strategy.
- Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
- Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for Saudi Post.
Reporting
- Ensure that all department reports are prepared timely and accurately and meet Saudi Post requirements, policies, and quality standards.
Job Specific Accountability
Process Engineering Management
- Ensures efficient and cost-effective delivery of the integrated process management services including process engineering, process control and process safety and environment aspects of the operations of SP.
- Provides process-related advice to concerned departments for handling their process incidents / issues; act as the focal point for technical support for new projects integration.
- Leads the collaboration with Operations, LMD, sorting centers, retail, etc. to provide expert process engineering advice on related issues.
- Oversees and guides new studies in process and technology to overcome bottlenecks in operations and to effect process improvements.
- Oversees the integrity and maintenance of process documents, ensuring proper and regular revisions to meet changing requirements.
Project Planning & Management for Business Process Management
- Evaluates current work processes and systems, plans and implements procedures to maximize efficiency.
- Determines requirement and allocates / acquires necessary resources to implement / support process enhancement projects.
- Participates in the conceptual stages of project development and contributes in defining project scope, goals and deliverables and reviews requirement documents for process-related projects only.
- Tracks project milestones and deliverables, reviews progress reports, analyses result, proactively manages scope changes, identifies potential crises, evaluates risks and devises contingency plans for projects related to the business processes.
Process Monitoring
- Oversees the selection, implementation, and continuous monitoring of the most effective business process modelling tools.
- Regularly liaises with departmental heads to propose process improvement initiatives and support cross functional planning of shared processes. At the same time, liaise with external customers, stakeholders through customer experience department to collect and capture data for integration into the business process. framework and methodology, as well as make recommendations for relevant process improvements.
- Identify barriers to change and develop and propose solutions that address both business needs and customer satisfaction.
- Recognized as an expert within SPL in relation to a particular functional discipline, and is equipped with breadth of expertise in other functional elements, in addition to broad knowledge of other functions within SPL.
- Is able to elevate SPL's intellectual talent in own functional discipline by connecting or introducing leading-edge theories, techniques, and/or technologies to the designated function.
- May lead others to solve complex problems, and is able to proactively identify and solve problems associated with SPL's functional management, and mitigates, or re-defines its impact on the organization's management, and direction of business.
- Recommendations, and expertise may highly influence the development of SPL's functional strategy.
Strategic Contribution
- Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
- Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy
People Management
- Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
- Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.
Budgeting and Financial Performance
Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
Policies, Systems, Processes & Procedures
Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.
Job Specific Accountabilities
- Define a comprehensive analytics framework in line with emerging business needs; manage the organizing and sharing of data and collaborate with business leadership to build a strong and robust business intelligence (BI) platform to drive better business outcomes and forecasting.
- Review and approve the development of the required dashboards and the implementation of high-level reports to ensure alignment with business needs and sector objectives.
- Manage the training and support provided to end users to transfer the knowledge and answer any queries with regards to BI tools; ensure that all the information and documentation is updated to assist all current and future business processes.
- Optimize strategic flow of delivery across business and technology by identifying opportunities for continuous improvement with measurable outcomes.
- Lead the development and implementation of governance and post-implementation evaluation over all activities to ensure outcomes achieved meet SPL’s strategic and business objectives.
- Manage the utilization of data-oriented systems and advanced data science techniques to identify trends, patterns, and discrepancies to meet SPL’s needs.
