- Require willingness and ability to undertake specified tasks as directed
- Perform different tasks, process routine documents and maintain day to day activities
- Performs routine assignments based on existing policies and procedures of the function
- Receives instruction, guidance and direction from more senior level roles.
- Contribute in the preparation and execution of all performance review sessions: Weekly, monthly, quarterly, and annual as per the EPM calendar
- Assist in the execution of corrective actions resulted from all performance review meetings and measure the impact
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Team Supervision
- Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
- Provide on-the-job training and constructive feedback to assigned team to support their overall development.
- Promote SPL’s values and ethics in all activities within the team to support the establishment of a value drive culture within the organization.
Budgeting and Financial Performance
- Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
Policies, Systems, Processes & Procedures
- Provide inputs and implement policies, systems, and procedure for the assigned team so that all relevant procedural/regulatory requirements, fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
- Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence
- Proactively engage with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
- Facilitate the review, enhancement, and implementation of processes to manage client relationships to enhance the customer journey in line with the organization’s customer experience strategy.
Reporting
- Prepare sectional statements and reports timely and accurately to meet SPL and department requirements, policies, and quality standards.
Job Specific Accountability
- Develop product pricing and positioning strategies working alongside relevant departments.
- Review the researches of customer experiences and demands and determine feature requirements to improve customer experiences.
- Enhance the Improvement of SPL products, customer experiences, generate new product ideas.
- Outline a detailed product strategy and managing product road maps and releases.
- Understand product selling points and identifying and filling product gaps and generating new product ideas.
- Assist in the development of an employee performance framework design to ensure the continuous of improvement in the process.
- Support the execution of performance activities and provide awareness and coaching on the tools and templets to all SPL leaders.
- Coordinate and implement incentive schemes for managers and staff to ensure that these achieve their objectives.
- Keep up to date with developments in the field of reward to ensure that the organization continues to apply the best reward practices.
- Assist in negotiations with staff and unions on all reward and related issues to ensure that the full implications of reward policies are considered.
Coordinate and facilitate communication to all staff of performance issues including the preparation of reports for managers and committees and giving presentations.
Strategic Contribution
- Ensure effective cascading of the functional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
- Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.
People Management
- Manage the effective achievement of assigned objectives through the leadership of the Business Process Management department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
- Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.
Budgeting and Financial Planning
- Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
Policies, Systems, Processes & Procedures
- Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/regulatory requirements, fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
- Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence
- Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with Saudi Post’s customer experience strategy.
- Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
- Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for Saudi Post.
Reporting
- Ensure that all department reports are prepared timely and accurately and meet Saudi Post requirements, policies, and quality standards.
Job Specific Accountability
Process Engineering Management
- Ensures efficient and cost-effective delivery of the integrated process management services including process engineering, process control and process safety and environment aspects of the operations of SP.
- Provides process-related advice to concerned departments for handling their process incidents / issues; act as the focal point for technical support for new projects integration.
- Leads the collaboration with Operations, LMD, sorting centers, retail, etc. to provide expert process engineering advice on related issues.
- Oversees and guides new studies in process and technology to overcome bottlenecks in operations and to effect process improvements.
- Oversees the integrity and maintenance of process documents, ensuring proper and regular revisions to meet changing requirements.
Project Planning & Management for Business Process Management
- Evaluates current work processes and systems, plans and implements procedures to maximize efficiency.
- Determines requirement and allocates / acquires necessary resources to implement / support process enhancement projects.
- Participates in the conceptual stages of project development and contributes in defining project scope, goals and deliverables and reviews requirement documents for process-related projects only.
- Tracks project milestones and deliverables, reviews progress reports, analyses result, proactively manages scope changes, identifies potential crises, evaluates risks and devises contingency plans for projects related to the business processes.
Process Monitoring
- Oversees the selection, implementation, and continuous monitoring of the most effective business process modelling tools.
- Regularly liaises with departmental heads to propose process improvement initiatives and support cross functional planning of shared processes. At the same time, liaise with external customers, stakeholders through customer experience department to collect and capture data for integration into the business process. framework and methodology, as well as make recommendations for relevant process improvements.
- Identify barriers to change and develop and propose solutions that address both business needs and customer satisfaction.
Description
- Develop and update of SPL’s operating model, organization structure and functional mandates in line with the strategies and work procedures of the organization’s functions according to the nature of their work.
- Ensure communication with the organization’s functions to discuss proposed amendments and improvements to the organization structure in order to ensure that the specific plans for the development of SPL’s structure are effectively implemented.
- Ensure preparing job descriptions and job profiles and ensure they fulfill all the necessary tasks and requirements in accordance with the established principles and standards.
- Develop and design applicable strategies and plans of workforce planning by identifying gaps and anticipating future needs and requirements to ensure that the developed plans are comprehensive to bridge the gaps between supply and demand of workforce.
- Conduct and review job evaluation to determine the value and the size of the jobs.
- Support in developing and designing job families and career ladders in alignment with the best practices.
- Develop the Human Capital policies and procedures manual to ensure proper documentation and governance.
- Execute and implement organization development changes in the system and make the necessary adjustments and updates with high accuracy.
JOB OBJECTIVE
To develop and implement talent management programs, processes, tools and initiatives across the organization to develop individual skills and organizational capabilities in order to support the achievement of set business objectives.
Job Specific Accountability
- Design corporate talent management and leadership development strategies that provide the organization with a competitive advantage to attract, grow and retain talent.
- Develop methodologies and policies to identify, match and deliver development solutions across the organization to meet existing and future business needs.
- Develop the formation of succession plans for key roles across SPL, including development and maintenance of lists of potential successors for key positions to ensure adequate workforce in the pipeline.
- Develop assessment program and assess the employees and potential employees by performing specialized scientific personality tests and other related tools.
- Support the development and implementation of SPL’s Talent Development Plans to build individual skills and organizational capabilities in support of the overall business plan.
Strategic Contribution
- Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
- Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.
People Management
- Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
- Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.
Budgeting and Financial Performance
- Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
Policies, Systems, Processes & Procedures
- Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
- Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence
- Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL’s customer experience strategy.
- Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
- Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
Reporting
- Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.
- Recognized as an expert within SPL in relation to a particular functional discipline, and is equipped with breadth of expertise in other functional elements, in addition to broad knowledge of other functions within SPL.
- Is able to elevate SPL's intellectual talent in own functional discipline by connecting or introducing leading-edge theories, techniques, and/or technologies to the designated function.
- May lead others to solve complex problems, and is able to proactively identify and solve problems associated with SPL's functional management, and mitigates, or re-defines its impact on the organization's management, and direction of business.
- Recommendations, and expertise may highly influence the development of SPL's functional strategy.
Strategic Contribution
- Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
- Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy
People Management
- Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
- Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.
Budgeting and Financial Performance
Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
Policies, Systems, Processes & Procedures
Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.
Job Specific Accountabilities
- Define a comprehensive analytics framework in line with emerging business needs; manage the organizing and sharing of data and collaborate with business leadership to build a strong and robust business intelligence (BI) platform to drive better business outcomes and forecasting.
- Review and approve the development of the required dashboards and the implementation of high-level reports to ensure alignment with business needs and sector objectives.
- Manage the training and support provided to end users to transfer the knowledge and answer any queries with regards to BI tools; ensure that all the information and documentation is updated to assist all current and future business processes.
- Optimize strategic flow of delivery across business and technology by identifying opportunities for continuous improvement with measurable outcomes.
- Lead the development and implementation of governance and post-implementation evaluation over all activities to ensure outcomes achieved meet SPL’s strategic and business objectives.
- Manage the utilization of data-oriented systems and advanced data science techniques to identify trends, patterns, and discrepancies to meet SPL’s needs.
