- Ensure Updated on industry best practices in managing revenue accounts, and implement relevant practices within the team
- Participate in Monitoring and managing the invoicing and payment from customers.
- Assist in Resolving any issues or discrepancies related to invoices, payments, or customer accounts in a timely manner.
- Contribute with internal stakeholders, such as sales, finance, and customer service teams, to address any invoice or payment-related concerns and provide necessary support.
- Ensure compliance with legal and regulatory requirements related to invoice receivable management.
- Assist in defining customers and ensuring that customer data updates are correct in ERP.
- Improve SP products, customer experiences, generate new product ideas, and outline detailed product strategies, among other duties.
- Research customer experiences and demands and determining feature requirements to improving customer experiences.
- Outline a detailed product strategy and managing product road maps and releases.
- Understand product selling points and identifying and filling product gaps and generating new product ideas.
- Develop product pricing and positioning strategies working alongside engineering teams.
- Overall coordination and control of reactive and proactive control tower operations.
- •Maintains a strategic overview of the SPL operational value chain. §
- •Acts as the primary interface between the control tower and SPL Executive Group. §
- •Oversees all control tower operations and maintains the integrity of the function, processes, tools and reporting.
- •Briefs SPL Executive Group on the state of operations of the SPL value chain and key escalated issues.
- •Initiates and manages issue management procedures and related communication procedures
- •Makes decisions on issues escalated to the control tower level and acts as the final decision-making authority in the control tower. §
- •Ensures timely resolution of all issues raised at the control tower level. §
- •Escalates issues to SPL Executive Group as appropriate for information, decision making or support. §
- •Liaises and maintains a positive working relationship across all SPL functions to ensure effective control tower operations
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IT Planning and Auditing
- Manage the review of IT risk assessment and control measures in SP by providing a comprehensive process for evaluating the effectiveness of IT control mechanisms and protecting SPL from any potential losses.
- Monitor the assessment of the adequacy and effectiveness of security measures to protect the organization and ensure access to information for authorized individuals only in accordance with SPL's security policies and procedures.
- Make recommendations to the Audit Committee and the General Manager on IT risks facing SPL and work with other concerned parties to set cost-effective controls for the effective protection against IT risks.
- In conjunction with the General Manager, formulate and provide inputs on the development of the IT audit plan and ensure its integration with SPL’s comprehensive annual audit plan to assess the level of compliance with IT and security policies and procedures and identify risks and appropriate tools to control them.
- Manage the team and ensure that audit tasks are performed on the security and reliability of IT systems and applications (for example, data center and PC operations audits, computer operations audits, application development audits, and other personal or administrative computing environment audits) in order to identify risks, to assess IT security and internal control measures, and to ensure compliance with SPL policies and procedures.
- Review IT audit reports for all programs to ensure the accuracy and comprehensiveness of their key observations and findings, address key audit concerns and make recommendations.
- Review the results of IT audit results with the various departments and ensure communication with the Risk and Legal Departments to coordinate together on the specific observations and procedures of the review, when necessary, reduce risks and weaknesses and increase the effectiveness of policies and operational procedures.
- Ensure regular coordination with internal and external parties to ensure that the appropriate action is taken against any fraudulent activities.
- Review IT policies and procedures to reduce the potential of fraud, and suggest modifications to IT-related process gaps that allow fraud to occur to prevent its recurrence.
Recommendations of IT Audit
- Review audit results with the COO and Vice President of IT Sector, in coordination with Risk and Legal Affairs Departments, in order to liaise and plan IT audit notes and procedures, reduce risks and weaknesses and increase the effectiveness of operational policies and procedures.
- Follow up on business development and evaluate internally and externally emerging risks in the industry and organizational challenges to address key audit concerns and provide value-added recommendations for improvements.
Increase awareness
- Assist the Management in expanding awareness by keeping all stakeholders informed of new legislation, trends and other issues related to IT audit that may affect the organization’s effectiveness and responsibility towards stakeholders and exposure to risks.
- Assist in the development of an employee performance framework design to ensure the continuous of improvement in the process.
- Support the execution of performance activities and provide awareness and coaching on the tools and templets to all SPL leaders.
- Coordinate and implement incentive schemes for managers and staff to ensure that these achieve their objectives.
- Keep up to date with developments in the field of reward to ensure that the organization continues to apply the best reward practices.
- Assist in negotiations with staff and unions on all reward and related issues to ensure that the full implications of reward policies are considered.
Coordinate and facilitate communication to all staff of performance issues including the preparation of reports for managers and committees and giving presentations.
- Supervise the procedures of Operations Business Partner communication with the heads of functions to provide support regarding various needs and requests in HC-related fields.
- Ensure compliance with human capital policies and instructions in order to push them towards achieving the objectives of SPL's strategy.
- Direct Operations Business Partners to act as human capital advisors to heads of functions and coordinate with the relevant organizational units to provide HC integrated solutions and value-added service in line with business requirements, as well as SPL’s objectives and strategy.
- Supervise Operations Business Partner to ensure that heads of functions are updated on the developments of HC policies, procedures and instructions, as well as SPL’s objectives and strategy, to evaluate, improve and develop HC factors that have an impact on their ability to achieve their objectives.
- Supervise the execution of order processing and tracking to continue effective performance of the business and enforce the same to ensure alignment with strategic direction and business requirements and to facilitate decision-making.
- Assist in the development of an employee performance framework design to ensure the continuous of improvement in the process.
- Support the execution of performance activities and provide awareness and coaching on the tools and templets to all SP leaders.
- Coordinate and implement incentive schemes for managers and staff to ensure that these achieve their objectives.
- Keep up to date with developments in the field of reward to ensure that the organization continues to apply the best reward practices.
- Assist in negotiations with staff and unions on all reward and related issues to ensure that the full implications of reward policies are taken into account.
- Coordinate and facilitate communication to all staff of performance issues including the preparation of reports for managers and committees and giving presentations.
- Lead and define the financial controls and governance framework taking into consideration industry best practices, financial risk management procedures etc., to establish financial information sharing and communication and reporting standards with the business units in a timely manner to ensure the development of a well-defined financial controls framework.
- Collaborate with team members and provide guidance on the development of standard operating procedures (SOP) to promote consistency in operations across the department.
- Ensure that SPL’s general ledger accurately reflects the business’s financial position in accordance with the company’s policies, government regulations, and International Financial Reporting Standards (IFRS).
- Develop and define a onetime set up for the allocation of cost centers and cost allocation keys, by determining the product/grade level costing target allocations based on actual consumption and classifying cost heads into codes to ensure proper management and execution of cost accounting principles.
- Direct the cost controlling activities by employing project accounting tools, reviewing budgets, conducting actual vs. planned variance analysis, and approving and release the budget in alignment with the financial controlling policy.
- Oversee the coordination with internal and external auditors to provide all the necessary information, documentation and data needed for the completion of their audit assignments and resolve any outstanding audit queries to support external auditor’s assigned tasks.
- Directing and following up the provision of technical support services for the mini internal network and the extended external network, and the information network security system based on advanced work systems programs to ensure the provision of infrastructure and activation of telecommunications networks and ensure their operation in accordance with best practices.
- Follow up the design and implementation of network lines testing to ensure that the basic business needs are met.
- Conduct a diagnostic analysis of the network system to identify possible faulty devices, troubleshoot faulty errors, troubleshoot network problems and outages, prepare the necessary documentation detailing the actions taken.
- Monitor the performance of the network and ensure that it is linked with authorized users inside and outside the organization to benefit from work systems, subscriptions, e-mail and the internet.
- Setting standards for networks in accordance with the best international practices in the field of Information Technology, and matching them to the specifications of the incubator devices in purchase orders and contracts.
- Ensure Updated on industry best practices in managing revenue accounts, and implement relevant practices within the team
- Participate in Monitoring and managing the invoicing and payment from customers.
- Assist in Resolving any issues or discrepancies related to invoices, payments, or customer accounts in a timely manner.
- Contribute with internal stakeholders, such as sales, finance, and customer service teams, to address any invoice or payment-related concerns and provide necessary support.
- Ensure compliance with legal and regulatory requirements related to invoice receivable management.
- Assist in defining customers and ensuring that customer data updates are correct in ERP.