• Requires specialized depth and/or breadth of expertise in own job discipline or partnerships management and is often regarded as a source of knowledge to other subordinates.• Solves unique problems that have a broad impact on the business.• Contributes to the development of organization's partnerships strategy.• May lead teams or projects within the partnerships department.• Responsible for conducting evaluations of identified partners based on their strengths in addition to other relevant criteria like their track record, financial stability, ability to scale, commitment to serving KSA, etc.• Support in managing GIGA and MEGA projects which mainly connected to 2030 vision, opening doors to the sales people.• Assist in developing overall SPL partnership strategy (HHR, Packaging, space rental and Urgent), goals and objectives in alignment with SPL commercial plan and ensure marketing implementation and sales execution of any related partnership matter to increase overall revenue.
Requires specialized depth and/or breadth of expertise in own job discipline or Product Growth Enablement management and is often regarded as a source of knowledge to other subordinates.
Solves unique problems that have a broad impact on the business.
Contributes to the development of organization's Product Growth Enablement strategy.
May lead teams or projects within Product Growth Enablement section.
Play a role in developing roadmap for the segment propositions in alignment with Consumer strategy.
Contribute to the development and design of different acquisition and revenues offers, promotions, products and services for National Address products; end to end including but not limited to concept proposal, business case, concept document, communication brief, …etc.
Identify improvement potential in National Address products offering including refinement of products and solutions design and specification to fit the targeted segments and market dynamics.
Analyze and validate products and pricing with sales and partners.
Liaise with marketing and sales to support sales activities for strategic deals to develop and manage partnerships plans.
Implement post product launch activities including, expand the offering market by targeted new industries and define the potential opportunities.
- Requires specialized depth and/or breadth of expertise in own job discipline or National Address management and is often regarded as a source of knowledge to other subordinates.
- Solves unique problems that have a broad impact on the business.
- Contributes to the development of organization's National Address strategy.
- May lead teams or projects within National Address.
- Establishing a customer-centric culture in the function to ensure providing a meaningful experience for National Address customers.
- Activate analytical tools to better understand the customers categories and required information, Recommending the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas.
- Conduct customer outreach activities to capture existing risks, issues and challenges. They will also capture, evaluate and analyze customers’ level of satisfaction.
- Collaborating with the technology team to execute the roadmap (products and services) while creating the needed enhancements, features, and solutions.
Generic Accountabilities:
Strategic Contribution
- Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
- Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.
People Management
- Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
- Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.
Budgeting and Financial Performance
- Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
Policies, Systems, Processes & Procedures
- Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
- Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence
- Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL’s customer experience strategy.
- Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
- Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
Reporting
- Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.
Job Specific Accountabilities:
- Collaborate with data analysts to translate consumer data into functional and accessible information that can help the organization change or revise a product, service, marketing strategy, or sales tactic.
- Manage strong client and vendor relationships to deliver consumer information that has a direct effect on the organization’s business goals and ROI.
- Manage the building of industry benchmarking to forecast market risks to SPL’s market positions and execute mitigation plans.
- Develop internal market insight tools and capabilities not relying only on agency services
- Provide insight on new opportunities to target from local and global market research.
- Support in the collection and study of information about customers, sales trends, products, and services to achieve SPL’s future business and marketing plans.
Recognized as an expert within SPL in relation to a particular Marketing discipline, and is equipped with breadth of expertise in other Marketing elements
Is able to elevate SPL's intellectual talent in own Marketing discipline by connecting or introducing leading-edge theories, techniques, and/or technologies to the designated function.
May lead others to solve complex problems, and is able to proactively identify and solve problems associated with SPL's Marketing management, and mitigates, or re-defines its impact on the organization's management, and direction of business.
Recommendations, and expertise may highly influence the development of SPL's Marketing strategy
Supporting the development and the enhancement of SPL’s new and existing portfolio of products & services.
Providing market analysis in order to improve and deliver a variety of International products and services to market, that addresses market needs and represents a viable business opportunity.
Assist in analysing data on revenues, profitability and client feedback in order to effectively monitor the performance of International products features on a periodic basis.
Ensuring that the product supports the SPL’s overall strategy and goals.
Requires specialized depth and/or breadth of expertise in own job discipline or functional management and is often regarded as a source of knowledge to other subordinates.
Solves unique problems that have a broad impact on the business.
Contributes to the development of organization's functional strategy.
May lead teams or projects within the function.
Supporting the development and the enhancement of SPL’s new and existing portfolio of products & services.
Providing market analysis in order to improve and deliver a variety of International products and services to market, that addresses market needs and represents a viable business opportunity.
Assist in analyzing data on revenues, profitability and client feedback in order to effectively monitor the performance of International products features on a periodic basis.
Ensuring that the product supports the SPL’s overall strategy and goals.
Requires specialized depth and/or breadth of expertise in own job discipline or Corporate Sales management and is often regarded as a source of knowledge to other subordinates.
Solves unique problems that have a broad impact on the business.
Contributes to the development of organization's Corporate Sales strategy.
May lead teams or projects within the Corporate Sales.
Participate in the expanding of existing portfolio of clients for corporate accounts by understanding their needs and continuously proposing solutions that meet them.
Ensure Establishing strong relationships in order to maximize sales growth and opportunities.
Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risks.
Ensure achieving the defined sales targets quarterly in order to meet sales annual target of SPL.
Participate in developing strong internal cross functional relationship to serve, solve and manage complaints and client pain areas.
Ensure resolving customer queries and providing support for development of sales strategies.
- Manage the evaluation of IT controls in SPL, identifying vulnerabilities and strengthening security.
- Ensure security controls are adequate and protect the organization's data and access.
- Contribute to the creation the IT audit plan, aligning it with SPL's overall audit strategy.
- Verify accuracy and completeness of IT audit reports for all programs.
- Identify and recommend solutions for critical security concerns.
- Work with leadership and relevant departments to refine procedures and strengthen IT controls.
