• Requires specialized depth and/or breadth of expertise in own job discipline or partnerships management and is often regarded as a source of knowledge to other subordinates.• Solves unique problems that have a broad impact on the business.• Contributes to the development of organization's partnerships strategy.• May lead teams or projects within the partnerships department.• Responsible for conducting evaluations of identified partners based on their strengths in addition to other relevant criteria like their track record, financial stability, ability to scale, commitment to serving KSA, etc.• Support in managing GIGA and MEGA projects which mainly connected to 2030 vision, opening doors to the sales people.• Assist in developing overall SPL partnership strategy (HHR, Packaging, space rental and Urgent), goals and objectives in alignment with SPL commercial plan and ensure marketing implementation and sales execution of any related partnership matter to increase overall revenue.
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Leading ongoing reviews of business processes and developing optimization strategies.
- Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
- Analyzing and gathering important information from meetings with various stakeholders and preparing useful reports.
- Developing new applications by analyzing and identifying areas for modification and improvement.
- Conduct research using primary data sources and select information needed for the analysis of key themes and trends.
- Improve systems by studying current practices; designing modifications
- Prepare technical reports by collecting, analyzing, and summarizing information and trends
- Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required, and presents findings of studies to client committees
- Follow-up the implementation of new technology and systems
Generic Accountabilities
Strategic Contribution
- Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
- Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.
People Management
- Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
- Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.
Budgeting and Financial Performance
- Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
Policies, Systems, Processes & Procedures
- Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
- Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence
- Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL’s customer experience strategy.
- Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
- Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
Reporting
- Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.
Job Specific Accountabilities
Vendor Management
- Lead the identification of profitable suppliers and initiating business and organization strategic partnerships to ensure favourable prices and services are provided to Saudi Post.
- Stay abreast of market trends to create and develop sourcing technics and methodologies that support Saudi post requirements.
- Ensure that the vendor management and procurement teams maintain positive working relationships with strategic suppliers to assure cost, quality, and delivery targets are being met.
- Develop and maintain an extensive database of suppliers and contractors for all categories to help in sourcing requirements in a timely and efficient manner.
- Guide and manage the overall supplier management activities & processes, including the supplier registration & pre-qualification, supplier segmentation, supplier performance management, and integrate the analysis, outcomes in order to attain joint advantage & collaboration between Saudi Post and its suppliers.
- Manage workshops with suppliers to discuss the requirements of Saudi Post as well as all relevant policies and procedures in order to ensure an effective partnership with suppliers.
- Plan and manage the implementation of supplier performance management processes & activities, including supplier performance evaluations and the supplier development actions.
- Work closely with the finance team to ensure the timely and accurate process of supplier payment.
Issue Resolution
- Maintain productive relationships with key suppliers and follow up with them on issues escalated by internal teams in order to ensure timely order receipt and complaint resolution.
• Manage any issue or complaints raised by suppliers to ensure it is timely resolved so to maintain a good working relationship with suppliers.
Minimum Qualifications:
A Bachelor’s degree Supply Chain Management, Engineering, Business Administration or a relevant area
Team Supervision:
- Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
- Provide on-the-job training and constructive feedback to assigned team to support their overall development.
- Promote SPL’s values and ethics in all activities within the team to support the establishment of a value drive culture within the organization.
Budgeting and Financial Performance:
- Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
Policies, Systems, Processes & Procedures:
- Provide inputs and implement policies, systems, and procedure for the assigned team so that all relevant procedural/regulatory requirements, fulfilled while delivering a quality, cost-effective service.
Continuous Improvement:
- Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence:
- Proactively engage with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
- Facilitate the review, enhancement, and implementation of processes to manage client relationships to enhance the customer journey in line with the organization’s customer experience strategy.
Reporting:
- Prepare sectional statements and reports timely and accurately to meet SPL and department requirements, policies, and quality standards.
Job Specific Accountabilities:
- Direct and oversee the development and management of Reward strategy in line with global best practices to manage internal equity, market competitiveness and overall employee satisfaction and performance.
- Direct and manage all aspects related to bonus structure design, merit increase, and salary reviews ensuring proper linkage to performance, to establish fairness, consistency, and pay-for-performance mentality across the organization.
- Manage the creation and development of the holistic compensation philosophy to attract, motivate and retain the top performers at SPL.
- Manage the design and implementation of initiatives policies related to the holistic compensation philosophy through compensation programs in order to better motivate employees for incentives and compensations provided for effective performance.
- Supervise the preparation of studies on performance, incentives and compensation and link the same to the results of employee evaluation in accordance with the established principles and standards.
- Communicate and coordinate with business leaders and HC stakeholders to align compensation programs with annual and mid-year audits and promotion programs by HC client sectors, as appropriate.
• Requires in-depth conceptual and practical knowledge to undertake specified tasks as directed.• Solves problems of moderate complexity independently, with minimal guidance required.• Performs a range of assignments related to own discipline within Marketing.• Works within prescribed guidelines or policies in analyzing situations, and may act as a resource for less experienced colleagues
• Support the execution of all marketing campaigns, advertising and promotional activities for SPL and other related marketing activities.• Ensuring the use of the most effective marketing communication tools in order to create consumer awareness and demand, strengthen market penetration and achieve sales target. • Execute marketing campaigns, advertising and promotional activities for SPL and ensure using the most effective marketing communication tools. • Recommend new marketing channels based on product needs and market trends.• Assist in monitoring the results of marketing campaigns and make whatever changes may be required to improve performance
Support the development of key performance management measures to determine the competencies and skills required for all SPL’s units, ensuring the development of KPI framework for the concerned departments being graded from the general KPIs of the organization.
Develop SPL’s performance management system frameworks on a large scale in order to ensure that the performance of each employee is fairly and effectively measured as required in accordance with the approved principles and standards.
Follow up on the identification and update of KPIs in coordination with the concerned departments at SPL to ensure alignment with the available capabilities and competencies and that they can be implemented in accordance with the established principles and standards.
Run the implementation of performance evaluation and contribute to following up the compliance by all administrative units to their respective governing principles and rules in order to provide accurate data and statistics that support the development of organization performance at the levels of administrative units and individuals.
Support the review of performance management results to identify the strengths and development areas of employees and enable fair and effective practices of performance management for the same.
Provide the Talent Development Management with performance evaluation results to be used in the identification of training needs and support the same to develop progression and succession plans
- Maintain an effectivecustomer relationship management and engagement to advising the clients on the right tools, services to enable further growth of accounts and revenues.
- Collaboratewith Product Marketing to define and execute the go-to-market strategy & messaging, helping them understand the product positioning, key benefits, and target.
- Manage analyzing consumer needs and identify/prioritize problems and new opportunities. Stay connected with how our product is evolving and evolve our outbound marketing agenda and strategy to align.
- Conduct impactful testing agenda and measurement plan in place to ensure continued improvement of marketing programs.
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
- Work closely with the commercial team especially with the marketing to prepare the product launching through preparing the packaging and pricing.
- Expand existing portfolio of clients for government accounts by understanding their needs and continuously proposing solutions that meet them.
- Approach potential customers to acquire new clients
- Establish strong relationships in order to maximize sales growth and opportunities.
- Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risks.
- Achieve the defined sales targets quarterly in order to meet Sales annual target of SPL.
- Resolving customer queries and providing support for development of sales strategies.
- Develop strong internal cross functional relationship to serve, solve and manage complaints and client pain areas.
Design and prioritize internal audits for finance & treasury functions, aligned with leadership and overall company goals.
Conduct on-site examinations and approve audit materials for specific financial areas.
Develop best practices to address audit findings and improve financial controls to enhance Controls & Mitigate Risks
Conduct comprehensive financial audits and monitor adherence to approved procedures.
Work with stakeholders to refine procedures, mitigate risks, and strengthen financial practices.
Prepare financial audit reports (monthly/quarterly/annual) and deliver key information for management decisions.
• Requires in-depth conceptual and practical knowledge to undertake specified tasks as directed.• Solves problems of moderate complexity independently, with minimal guidance required. • Performs a range of assignments related to own discipline within the Corporate Sales.• Works within prescribed guidelines or policies in analyzing situations, and may act as a resource for less experienced colleagues.
• Responsible for carrying corporate account management responsibility for a range of SPL products and services.• Responsible for resolving customer queries and providing support for development of sales strategies.
