- Help senior colleagues manage internal client and customer relationships by using relevant client systems.
- Help develop procedures for an area of the organization, and monitor their implementation.
- Provide information and clarification on existing procedures, processes and precedents.
- Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.
- Take responsibility for managing and delivering a designated legal case work program.
- Execute a communications plan within established systems and procedures.
- Document and maintain legal files and issues.
Require willingness and ability to undertake specified tasks as directed
Perform different tasks, process routine documents and maintain day to day activities
Performs routine assignments based on existing policies and procedures of the function
Receives instruction, guidance and direction from more senior level roles.
- Assess the performance of the teams to ensure that the targets and deadlines are met in due time.
- Handle customer relationships and expectations by developing a communication process to keep others up to date on the SPL project results.
- Provide SPL project analysis to the management by producing required documentation including business requirements, future state proposals, use cases, and scope matrix.
- Serve as a liaison between the business operations and the IT professionals to assist or gather the business requirements needed for system modifications, enhancement, and implementation of strategies.
- Maintain logs for meeting minutes, meeting schedules, project summaries, and updates.
- Hold meetings with the project call center team regularly to review the needs and updates.
- Create periodically reports on the overall performance and the targets achieved; point out the areas of improvement and give recommendations accordingly.
- Identify and capitalize on improvement opportunities efficiently.
- Identify innovative ways to understand the needs of the customers and increase customer satisfaction.
- Communicate ideas and viewpoints on various opportunities to the management.
- Offering proactive assistance and personalized recommendations to customers based on their needs and preferences.
- Providing feedback and suggestions to improve customer experience, product features, or operational processes.
- Adhering to established customer experience/ service policies, procedures, and service level agreements.
- Ensure customer satisfaction by providing excellent support, resolving issues efficiently, and Continuous improvement.
- Coordinating with internal departments: Collaborating with different departments within the organization to ensure timely and efficient execution of tasks, such as resolving customer complaints or addressing operational issues.
Job Specific Accountability
- Develop product pricing and positioning strategies working alongside relevant departments.
- Review the researches of customer experiences and demands and determine feature requirements to improve customer experiences.
- Enhance the Improvement of SPL products, customer experiences, generate new product ideas.
- Outline a detailed product strategy and managing product road maps and releases.
- Understand product selling points and identifying and filling product gaps and generating new product ideas.
Job Specific Accountability
- Develop product pricing and positioning strategies working alongside relevant departments.
- Review the researches of customer experiences and demands and determine feature requirements to improve customer experiences.
- Enhance the Improvement of SPL products, customer experiences, generate new product ideas.
- Outline a detailed product strategy and managing product road maps and releases.
- Understand product selling points and identifying and filling product gaps and generating new product ideas.
- Ensure Gathering the information for use in research and analysis in order to assist the department to provide advice and assistance to internal and external customers.
- Monitor Preparing, registering and verifying financial/accounting entries ensuring necessary documentation is correct and is adequately archived.
- Lead Investigate and identify root-cause of occurring problems and participate in the formulation of remedial solutions to avoid repeated occurrence
- Manage undertake specialized accounting/financial analysis in area of expertise as befitting accounting/financial procedures and agreed upon techniques
- Ensure Preparing period and ad-hoc financial reports to update superiors on variations between actual cost versus original budgeted for figures
- Defines, develops and delivers medium term operational plans for Payable Accounts which will be driven by departmental plans.
- Provides input into financial planning and budgeting through the submission of data and reports to senior management.
- Leads in the development of staff in the unit to ensure that service standards and capability are continually improved.
- Preparing and implementing quality assurance policies and procedures.
- Performing routine inspections and quality tests in order to make recommendations for improvement.
- Identifying and resolving workflow and production issues to ensur that standards and safety regulations are observed.
- Addressing and discussing issues and proposed solutions with superiors.
- Documenting quality assurance activities and creating audit reports, training materials and operating manuals.
- Supporting in overseeing the group investment portfolio, monitoring its financial performance to ensure its alignment with the strategy, developing the investment strategy focused on increasing ROI of the portfolio.
- Lead and managed all aspects of the merger or acquisition process from start to finish for the capabilities decided to build inorganically. Lead the scouting of new Mergers and Acquisitions (M&A) and Joint Venture (JV) opportunities helping the company unlock new business value across dimensions such as market entry, capability acquisition & building, new business opportunity, user base expansion, strategic investments etc.
- Conceptualize and develop business cases and project plans for any major organic investment and all inorganic ones (M&A or JV opportunities), resulting in the approval of signing new investments, acquisitions, MOUs, or JV agreements.
- Leading due diligence efforts to assess the financial, commercial and operational viability of potential targets, coordinating with external advisors.
- Manage the investments financing process in identifying the sourcing and the deployment of funds needed to implement capital investments in close coordination as required with other functional areas of SPL.
- Lead and direct the effective coordination with the wider finance team to develop and maintain relationships and ongoing dialogue with key members of the financial community on both the buy-side (credit and equity investors, bank lenders) and sell-side (equity and credit research analysts, credit rating agencies, index providers, etc.).
- Plan, manage and attend investor events, investor and analyst meetings, roadshows, conference calls and shareholder meetings to ensure the consistent communication of SPL’s interests and ensure compliance to the company’s disclosure requirements.
- Manage SPL’s relationship with securities exchanges and capital markets regulators to ensure full compliance with all regulatory requirements and requests.
- Monitor external analyst valuation models and estimates, sell-side and rating agency research and market-related trends impacting valuation and perception, identifying issues that require management attention. Stay informed on relevant macro and sector news flow and trends; monitor and communicate internally about competitive information.
- Secure an internal updated Business Plan for the group to enable a proper assessment of the group value.
- Monitor and oversee internal financial models, identify key trends, and gain insight on the company's revenue/expense line items, drivers, and scalability.
- Leading the expanding of existing portfolio of clients for government accounts by understanding their needs and continuously proposing solutions that meet them.
- Ensure Establishing strong relationships in order to maximize sales growth and opportunities.
- Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risks.
- Ensure achieving the defined sales targets quarterly in order to meet sales annual target of SPL.
- Participate in developing strong internal cross functional relationship to serve, solve and manage complaints and client pain areas.
- Ensure resolving customer queries and providing support for development of sales strategies.
- Follow up the day-to-day operations of the International Product Management function, providing expertise, encouraging and ensuring teamwork, aligning work processes in order to achieve high performance standards and meet established targets, objectives and employee engagement in a motivated work environment.
- Support the goals and objectives for the International Product Management teams of each area according to the market conditions in order to ensure the execution of the International Product Managements function’s growth strategy.
- ESupport expanding existing portfolio of clients for marketing accounts by understanding their needs and continuously proposing solutions that meet Product Management strategy.
- Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risks.
- Create strong relationships in order to maximize marketing growth and opportunities.
- Achieve the defined marketing targets quarterly in order to meet marketing annual target of SPL.
- Develop strong internal cross functional relationship to serve, solve and manage International Product Management areas
- Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risk.
