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Available Jobs

Business Solution Analyst

Riyadh

- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. - Leading ongoing reviews of business processes and developing optimization strategies. - Staying up-to-date on the latest process and IT advancements to automate and modernize systems. - Analyzing and gathering important information from meetings with various stakeholders and preparing useful reports. - Developing new applications by analyzing and identifying areas for modification and improvement. - Conduct research using primary data sources and select information needed for the analysis of key themes and trends. - Improve systems by studying current practices; designing modifications - Prepare technical reports by collecting, analyzing, and summarizing information and trends - Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required, and presents findings of studies to client committees - Follow-up the implementation of new technology and systems

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28-May-2024

International Affairs Senior Specialist

Riyadh

- Coordinate with relevant government and international bodies to coordinate technical and operational issues and maintain relations with counterparts both inside and outside the Kingdom. - Assist in developing and maintaining relations between key international decision makers, leadership and government regulators to strengthen the organization’s view on all policies, regulations and laws related to the work of SPL. - Ensure compliance with policy and procedures in relation to international affairs activities, and develop guidelines for other departments so that initiatives, communication plans and materials comply with the SPL’s policies. - Support in the process of internal and external inquiries/correspondence in coordination with relevant sectors to ensure a quick and accurate response. - Coordinate and prepare visits by international delegations and visitors of SPL.

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28-May-2024

Digital Content Manager

Riyadh

- Maintain content, monitor performance, and help develop advertising strategies on digital media accounts, and produce reports on analytics across all social and digital platforms. - Collaborate with various business functions across SPL such as Marketing, National Address, Sales, etc… to understand their requirements and generate appropriate corporate content to be posted on different social media platforms. - Ensure awareness of all transformation initiatives and new services provided by SPL so that all digital content is up-to-date and reflects the organization’s objectives. - Work closely with in house and external graphic designers and web developers on the design, layout and content of corporate website and monitor its effectiveness through analytical tools. - Ensure that published information on the website and social media platform is up-to-date and accurate, and quality assured and approved in line with the organization’s brand and image guideline

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28-May-2024

Customer Experience Measurement Lead

Riyadh

Full time

- Measure and improve the customer experience journey by analyzing customer’s feedback from all customer channels such as surveys, focus group, customer visits, etc. to ensure leading quality in customer satisfaction. - Prepare and review analytics reports from all customer feedback channels conducted to contribute in the development of the customer expectations for services/products provided by SPL. - Analyze customer-related issues such as sales channels, retail, last mile, digital channels, etc. and provide business cases for improvements in line with the customer experience strategy. - Establish short and long term customer experience initiatives to improve the customers journey based on the analysis results that will contribute to the overall CX strategy. - Measure and analyze customer experiences in all defined segments (individual, enterprise, government) and provide insight report shows customer pain points and area of improvements.

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27-May-2024

Customer Journey Management Lead

Riyadh

Full time

- Manage the identification and implementation of new opportunities throughout the customer journey to deliver high performing, agile customer interactions and touchpoints. - Analyze and improve customer retention and repeat-custom behaviors across key segments to inform marketing and business decisions. - Identify key interactions in the customer lifecycle and drive relevant changes by collaborating with other business areas, acting as the voice of the customer. - Define and drive implementation of a holistic retention strategy to drive revenue from existing customers. - Lead and evolve the Customer Journey strategy including customer communications and automation. - Manage the identification of customer segments, personas and journeys that would support the creation of a holistic customer experience journey for SPL.

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27-May-2024

Strategy Execution manager

Riyadh

- Monitor projects, plans and strategic initiatives progress to ensure deliverables are done within the defined timelines. - Review plans and expected deliverables and outcomes for all initiatives and projects launched to fulfill the strategy. - Provide support for the maintenance of the master schedule for Saudi Post that covers all strategic initiatives and plans as well as major achievements and milestones for SP functions. - Support in the process of service and product development, by reviewing product and service catalogues and proposing new ones to cover identified gaps. - Support change management activities across the organization as needed.

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26-May-2024

Cybersecurity Lead

Riyadh

Oversee all cybersecurity related compliance mandates to ensure maintenance of appropriate policies and procedures. Identify governance and compliance gaps to provide regulatory cybersecurity compliance across SPL in the most reasonable and cost effective manner. Recommend emerging and evolving data protection and privacy standards and frameworks that can be applied to SPL’s cybersecurity activities. Develop and oversee the implementation of SPL’s privacy and data protection compliance program and internal policies.

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26-May-2024

Cybersecurity Governance & Architecture Manager

Riyadh

Oversee all cybersecurity related compliance mandates to ensure maintenance of appropriate policies and procedures. Identify governance and compliance gaps to provide regulatory cybersecurity compliance across SPL in the most reasonable and cost effective manner. Recommend emerging and evolving data protection and privacy standards and frameworks that can be applied to SPL’s cybersecurity activities. Develop and oversee the implementation of SPL’s privacy and data protection compliance program and internal policies. Policies, Systems, Processes & Procedures: Provide inputs and implement policies, systems, and procedure for the assigned team so that all relevant procedural/regulatory requirements, fulfilled while delivering a quality, cost-effective service. Continuous Improvement: Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. Customer Service Excellence: Proactively engage with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL. Facilitate the review, enhancement, and implementation of processes to manage client relationships to enhance the customer journey in line with the organization’s customer experience strategy. Reporting: Prepare sectional statements and reports timely and accurately to meet SPL and department requirements, policies, and quality standards.

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26-May-2024

Executive Account Manager

Riyadh

Mange the expanding of existing portfolio of clients for corporate accounts by understanding their needs and continuously proposing solutions that meet them. Establish strong relationships in order to maximize sales growth and opportunities. Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risks. Ensure achieving the defined sales targets quarterly in order to meet sales annual target of SPL. Develop strong internal cross functional relationship to serve, solve and manage complaints and client pain areas. Ensure resolving customer queries and providing support for development of sales strategies.

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26-May-2024