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Available Jobs

Customer Experience Measurement Manager

Riyadh

Full Time

- Measure and improve the customer experience journey by analyzing customer’s feedback from all customer channels such as surveys, focus group, customer visits, etc. to ensure leading quality in customer satisfaction. - Prepare and review analytics reports from all customer feedback channels conducted to contribute in the development of the customer expectations for services/products provided by SPL. - Analyze customer-related issues such as sales channels, retail, last mile, digital channels, etc. and provide business cases for improvements in line with the customer experience strategy. - Establish short and long term customer experience initiatives to improve the customers journey based on the analysis results that will contribute to the overall CX strategy. - Measure and analyze customer experiences in all defined segments (individual, enterprise, government) and provide insight report shows customer pain points and area of improvements.

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30-Nov-2022

IT Vendor Management Specialist

Riyadh

Full Time

- Maintain an extensive database of suppliers to help in sourcing requirements in a timely and efficient manner. - Participate in the workshops with suppliers to discuss the requirements of SPL as well as all relevant policies and procedures in order to ensure an effective partnership with suppliers. - Follow up with the finance team to ensure the timely and accurate process of IT Vendors payment. - Prepare the list of issues or complaints raised by IT Vendors to ensure it is timely resolved. - Assist in preparing IT Vendors Management reports to ensure it meets SPL requirements, policies, and quality standards in a timely manner.

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28-Nov-2022