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Sr. Local E-Commerce Accounts Manager

Riyadh, Saudi Arabia Posted 2025/05/05 13:42:37 Ref: JB1100065990

Job Description

  • Responsible for carrying key Local E-commerce account management responsibilities for a range of SPL products and services.
  • Responsible for resolving customer queries and providing support for development of sales strategies.
  • Implement Local E-Commerce plan for accessing the e-commerce markets and ensures that all approved plans are executed.
  • Execute and maintain efficient and effective review of all e-commerce customers to ensure all customer visits and meetings are completed and the teams understand the sales plans and visits for their customer accounts.
  • Handle customer complaints / escalations in a timely and effective manner in coordination with other SPL departments and reports complaints about products & services to concerned departments
  • Conduct analysis, in coordination with marketing department, of relative elements in the market such as trend-shifts in interests, likes of e-commerce customers, relative changes in competition, political / economic factors and reports to leadership.

Skills

  • Sales Concepts Knowledge          
  • Customer Complaint Management
  • Selling Skills       
  • Market Insights

Job Details

Job Location Riyadh, Saudi Arabia
Job Role Sales
Employment Status Full time
Employment Type Employee

Preferred Candidate

Career Level Mid Career
Years of Experience Min: 3 Max: 4
Degree Bachelor's degree

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