Facility Management Operations General Manager

Develop and direct the implementation of the functional strategy ensuring alignment to organizational strategy and corporate objectives.

Ensure that the functional strategy and related strategic plans are developed and implemented and are in line with the vision and mission of the company.

Provide advice to the leadership of Saudi Post in all related fields to facilitate the realization of Saudi Post's strategy and functional strategies.

Lead and direct the continuous achievement of quality and customer experience standards in line with the overall business strategy.

Lead and direct the effective achievement of career goals through effective leadership, setting individual goals, managing performance, and developing and motivating the team to raise the performance level.

Lead the talent development initiatives for the assigned department, collaborating with technical experts and thereby ensure the availability of talent to fit business requirements.

Act as a role model and urge employees to adhere to the organizational values and ethics in order to ensure the creation of a value-based culture within SP.

Oversee consolidation, recommend functional budget, monitor financial performance against budget, identify areas of unsatisfactory performance and potential areas for cost reduction or performance improvement opportunities.

Manage the development and implementation of the functional policies, systems, processes, procedures and controls covering all assigned functional areas so that all relevant procedural and regulatory requirements are fulfilled while delivering a quality, cost-effective service.

Lead the management of change through continuous improvement of functional systems, processes, and practices taking into account global standards and changes in the business environment which demand proactive action plans.

Plan and direct the conceptualization and development of customer experience management policies and processes enabling the establishment of a customer centric culture which enhances the customer journey with Saudi Post.

Direct the review and continuous improvement of customer experience policies and initiatives and assure compliance to defined quality standards to achieve customer service excellence.

Lead the development and nurturing of strong key business relationships with all relevant external/internal stakeholders with the highest standards of business ethics that maximize opportunities for Saudi Post whilst ensuring alignment with Saudi Post’s strategic direction and business requirement.

Manages complexity

Action Oriented

Develops Talent

Communicate Effectively

Being Resilient

Customer focus

Collaborates

Drives Results

Instills Trust