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Job Description
Operational Planning and Operational Excellence · Direct the development of an integrated Operations and Distribution strategy, creating synergies and enhancing agility of operations ensuring alignment with the overall corporate strategy and plans, to achieve the business goals and optimize service fulfilment as per defined quality and customer experience standards. · Provide overall direction for the development and implementation of operations and distribution plans (network-wide schedules and resource allocation) across Saudi Post’s sorting facilities and hubs, logistics and transportation function to enable the division to efficiently and effectively meet its operational objectives. · Ensure effective collaboration with the commercial team to understand the sales pipelines and adapt the operations plan accordingly to optimise resources. |
Performance Excellence · Provide overall direction and strategic advice on operational performance management to ensure accurate development of Key Performance Indicators (KPIs) whilst guiding on timely monitoring and resolving challenges to achieve defined targets as per plan. · Oversee the internal process and performance benchmarking against pre-established objectives to monitor performance improvement and identify/implement measures of work delivery improvement, ensuring consistency and excellence in achieving functional and organizational goals. · Oversee the creation of a division dashboards to extract core insights from the data to suggest, create and execute initiatives that drive fundamental improvements to the division. · Provide overall direction to support process enhancement to continually achieve operational excellence and deliver as per defined quality and service standards. |
Transformation Management · Lead the transformation workstreams pertaining to Operations and IT in order to achieve Saudi Post’s strategic objectives. · Direct the appointment of work stream leads, validate and sign-off respective work stream charters to assure effective execution of integration of Operation functions as per business demands. · Own and drive overall delivery of integration objectives for the assigned business including synergy targets within respective work streams to support seamless integration and achievement of transformation objectives. · Direct and ensure compliance to established integration governance and report progress to CEO to support strategic decision making. |
Information Technology · Provide overall direction for the development and enhancement of Saudi Post’s IT strategy and oversee the design and implementation of delivery support and assurance in order to ensure effective translation of business requirements into IT solutions as well as technological innovation, growth and improved customer experience whilst continuously striving to improve the IT efficiency and ensuring operational excellence. |
Skills
Manages Complexity
Action Oriented
Develops Talent
Communicate Effectively
Being Resilient
Customer Focus
Collaborates
Instils Trust
Drives Results