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Service & Experience Design Director

Riyadh, Saudi Arabia Posted 2025/01/22 09:46:36 Expires 2025-03-23 Ref: JB1100060890

Job Description

  • Conduct research to deeply understand emerging innovation and growth challenges in the postal and courier businesses to ensure that innovation opportunities are identified and capitalized.
  • Review customer experience reports to analyze and assess different potential innovative exercises according to the innovation strategy.
  • Work closely with all stakeholders to build programs and resources that address the challenges and needs of products/services at SPL.
  • Develop and manage engagement plans to work with product teams to embed responsible innovation practices in the product development process.
  • Understand how technology is developed and experience anticipating and mitigating potential risks.
  • Ensure that the storytelling and visual designs are well developed and clear for all stakeholders.
  • Consult as a user experience and design expert in design thinking, facilitation, business strategy, data analytics, experience design; on projects led by Innovation Team.
  • Build customized approaches for SPL challenges includes leading the end-to-end process of service & experience design, mentioning all related researches, pricing, pitching the proposal to the stakeholders, and helping them understand how the approach meets SPL objectives.
  • Provide the optimal level of support to each initiative in the innovation portfolio, and interacting appropriately with the broader organizations' governance requirements

Skills

  • Manages Complexity
  • Action Oriented
  • Develops Talent
  • Communicate Effectively
  • Being Resilient
  • Customer Focus
  • Collaborates
  • Instill Trust
  • Drives Results

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Job Details

Job Location Riyadh, Saudi Arabia
Job Role Other

Preferred Candidate

Career Level Director/Head
Years of Experience Min: 7 Max: 8
Degree Bachelor's degree

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