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Riyadh, Saudi Arabia
Posted 2024/05/27 12:08:23
Expires 2024-07-26
Ref: JB1100048602
Job Description
- Manage the identification and implementation of new opportunities throughout the customer journey to deliver high performing, agile customer interactions and touchpoints.
- Analyze and improve customer retention and repeat-custom behaviors across key segments to inform marketing and business decisions.
- Identify key interactions in the customer lifecycle and drive relevant changes by collaborating with other business areas, acting as the voice of the customer.
- Define and drive implementation of a holistic retention strategy to drive revenue from existing customers.
- Lead and evolve the Customer Journey strategy including customer communications and automation.
- Manage the identification of customer segments, personas and journeys that would support the creation of a holistic customer experience journey for SPL.
Skills
- Customer Focus
- Collaborates
- Instill Trust
- Drives Results
- Customer Experience Strategy & Planning
- Customer Satisfaction
- Customer Service Experience
- Customer Management
Job Details
Job Location
Riyadh, Saudi Arabia
Job Role
Other
Employment Status
Full time
Employment Type
Employee
Number of Vacancies
1
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 4
Degree
Bachelor's degree
