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Customer Journey Management Lead

Riyadh, Saudi Arabia Posted 2024/05/27 12:16:40 Expires 2024-07-26 Ref: JB1100048602

Job Description

  • Manage the identification and implementation of new opportunities throughout the customer journey to deliver high performing, agile customer interactions and touchpoints.
  • Analyze and improve customer retention and repeat-custom behaviors across key segments to inform marketing and business decisions.
  • Identify key interactions in the customer lifecycle and drive relevant changes by collaborating with other business areas, acting as the voice of the customer.
  • Define and drive implementation of a holistic retention strategy to drive revenue from existing customers.
  • Lead and evolve the Customer Journey strategy including customer communications and automation.
  • Manage the identification of customer segments, personas and journeys that would support the creation of a holistic customer experience journey for SPL.

Skills

  • Customer Focus
  • Collaborates
  • Instill Trust
  • Drives Results
  • Customer Experience Strategy & Planning
  • Customer Satisfaction
  • Customer Service Experience
  • Customer Management

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Job Details

Job Location Riyadh, Saudi Arabia
Job Role Other
Employment Status Full time
Employment Type Employee
Number of Vacancies 1

Preferred Candidate

Career Level Mid Career
Years of Experience Min: 4
Degree Bachelor's degree

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