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Customer Experience Measurement Lead

Riyadh, Saudi Arabia Posted 2024/05/27 12:21:30 Expires 2024-07-26 Ref: JB1100048605

Job Description

  • Measure and improve the customer experience journey by analyzing customer’s feedback from all customer channels such as surveys, focus group, customer visits, etc. to ensure leading quality in customer satisfaction.
  • Prepare and review analytics reports from all customer feedback channels conducted to contribute in the development of the customer expectations for services/products provided by SPL.
  • Analyze customer-related issues such as sales channels, retail, last mile, digital channels, etc. and provide business cases for improvements in line with the customer experience strategy.
  • Establish short and long term customer experience initiatives to improve the customers journey based on the analysis results that will contribute to the overall CX strategy.
  • Measure and analyze customer experiences in all defined segments (individual, enterprise, government) and provide insight report shows customer pain points and area of improvements.

Skills

  • Customer Focus
  • Collaborates
  • Instill Trust
  • Drives Results
  • Customer Experience Strategy & Planning
  • Customer Satisfaction
  • Customer Service Experience
  • Customer Management

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Job Details

Job Location Riyadh, Saudi Arabia
Job Role Other
Employment Status Full time
Employment Type Employee
Number of Vacancies 1

Preferred Candidate

Career Level Mid Career
Years of Experience Min: 4
Residence Location Riyadh, Saudi Arabia
Degree Bachelor's degree

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