Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.
Upload
Riyadh, Saudi Arabia
Posted 2024/05/27 12:21:00
Expires 2024-07-26
Ref: JB1100048605
Job Description
- Measure and improve the customer experience journey by analyzing customer’s feedback from all customer channels such as surveys, focus group, customer visits, etc. to ensure leading quality in customer satisfaction.
- Prepare and review analytics reports from all customer feedback channels conducted to contribute in the development of the customer expectations for services/products provided by SPL.
- Analyze customer-related issues such as sales channels, retail, last mile, digital channels, etc. and provide business cases for improvements in line with the customer experience strategy.
- Establish short and long term customer experience initiatives to improve the customers journey based on the analysis results that will contribute to the overall CX strategy.
- Measure and analyze customer experiences in all defined segments (individual, enterprise, government) and provide insight report shows customer pain points and area of improvements.
Skills
- Customer Focus
- Collaborates
- Instill Trust
- Drives Results
- Customer Experience Strategy & Planning
- Customer Satisfaction
- Customer Service Experience
- Customer Management
Job Details
Job Location
Riyadh, Saudi Arabia
Job Role
Other
Employment Status
Full time
Employment Type
Employee
Number of Vacancies
1
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 4
Residence Location
Riyadh, Saudi Arabia
Degree
Bachelor's degree
