Vendors Management Director

Generic Accountabilities

Strategic Contribution

• Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.

People Management

• Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
• Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.

Budgeting and Financial Performance

• Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.

Policies, Systems, Processes & Procedures

• Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Customer Service Excellence

• Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL’s customer experience strategy.
• Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
• Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.

Reporting

• Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.

Job Specific Accountabilities

Vendor Management

• Lead the identification of profitable suppliers and initiating business and organization strategic partnerships to ensure favourable prices and services are provided to Saudi Post.
• Stay abreast of market trends to create and develop sourcing technics and methodologies that support Saudi post requirements.
• Ensure that the vendor management and procurement teams maintain positive working relationships with strategic suppliers to assure cost, quality, and delivery targets are being met.
• Develop and maintain an extensive database of suppliers and contractors for all categories to help in sourcing requirements in a timely and efficient manner.
• Guide and manage the overall supplier management activities & processes, including the supplier registration & pre-qualification, supplier segmentation, supplier performance management, and integrate the analysis, outcomes in order to attain joint advantage & collaboration between Saudi Post and its suppliers.
• Manage workshops with suppliers to discuss the requirements of Saudi Post as well as all relevant policies and procedures in order to ensure an effective partnership with suppliers.
• Plan and manage the implementation of supplier performance management processes & activities, including supplier performance evaluations and the supplier development actions.
• Work closely with the finance team to ensure the timely and accurate process of supplier payment.

Issue Resolution

• Maintain productive relationships with key suppliers and follow up with them on issues escalated by internal teams in order to ensure timely order receipt and complaint resolution.

•             Manage any issue or complaints raised by suppliers to ensure it is timely resolved so to maintain a good working relationship with suppliers.

Minimum Qualifications:

A Bachelor’s degree Supply Chain Management, Engineering, Business Administration or a relevant area

Advisory

Budgeting and Planning

Business Requirements Collection and Analysis

Customer Insights

Economic Analysis

Transformation Project Management

Project Progress Monitoring & Reporting

Project Risk Management

Strategic Partnerships

Research and Diagnostic