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إرفاق

Service & Experience Design Director

الرياض, السعودية تم النشر 2024/10/06 08:02:51 تنتهي 2024-12-05 الرقم المرجعي: JB1100055156

وصف الوظيفة

  • Conduct research to deeply understand emerging innovation and growth challenges in the postal and courier businesses to ensure that innovation opportunities are identified and capitalized.
  • Review customer experience reports to analyze and assess different potential innovative exercises according to the innovation strategy.
  • Work closely with all stakeholders to build programs and resources that address the challenges and needs of products/services at SPL.
  • Develop and manage engagement plans to work with product teams to embed responsible innovation practices in the product development process.
  • Understand how technology is developed and experience anticipating and mitigating potential risks.
  • Ensure that the storytelling and visual designs are well developed and clear for all stakeholders.
  • Consult as a user experience and design expert in design thinking, facilitation, business strategy, data analytics, experience design; on projects led by Innovation Team.
  • Build customized approaches for SPL challenges includes leading the end-to-end process of service & experience design, mentioning all related researches, pricing, pitching the proposal to the stakeholders, and helping them understand how the approach meets SPL objectives.
  • Provide the optimal level of support to each initiative in the innovation portfolio, and interacting appropriately with the broader organizations' governance requirements.

المهارات

  • Manages Complexity
  • Action Oriented
  • Develops Talent
  • Communicate Effectively
  • Being Resilient
  • Customer Focus
  • Collaborates
  • Instill Trust
  • Drives Results

تقدم الآن

تفاصيل الوظيفة

مكان الوظيفة الرياض, السعودية
الدور الوظيفي غيرذلك

المرشح المفضل

المستوى المهني إدارة عليا
عدد سنوات الخبرة الحد الأدنى: 7 الحد الأقصى: 10
الجنسية المملكة العربية السعودية
الشهادة بكالوريوس

وظائف ذات صلة

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