Local E-Commerce Director

Sales Management

• Leads a team by decisive management, motivates, explicit communication and develops the team’s skills and knowledge.
• Plans for accessing the e-commerce markets and ensures that all approved plans are executed by the team members and presents results to leadership.
• Cooperates in internal and external audits to develop effectiveness and ensure compliance to sales policies and procedures.

Sales Objectives and Planning

• Develops and maintains efficient and effective review of all e-commerce customers to ensure all customer visits and meetings are completed and the teams understand the sales plans and visits for their customer accounts
• Ensures the team is familiar with the company’s goals, target and procedures and ensures that all performance standards are conveyed and understand by all
• Sets monthly targets and reviews performance against targets on a periodic basis.

Product and Services Delivery

• Handles customer complaints / escalations in a timely and effective manner in coordination with other SPL departments and reports complaints about products & services to concerned departments.
• Reviews and supports promotion plans for the region, in coordination with the Marketing department, according to the standards through auditions and supervisions of his subordinate managers and supervisors.

Sales Skills

Customer Complaint Management

Relationship Management

Customer Focus

Collaborates

Drives Results

Instills Trust