Franchising Director

Manage Franchising Plans

• Develop overall SP franchise strategy, goals and objectives in alignment with SP commercial plan and ensure marketing implementation and sales execution of any related franchising matter.
• Define and monitor Franchise progress and performance across SP and other stakeholders in coordination with other relative departments.
• Maintain updated knowledge of all SP franchising services and products in order to provide adequate information to customers.
• Provide franchising services and solutions that meets customer’s specific needs.
• Define key performance indicators for franchising department, and develop dashboard reports to conduct regular review of the actual against the set plans in coordination with relevant departments.
• Manage and execute day-to-day operations, leverage technology and constant process improvements to gain efficiency.
• Prepare and submit several status reports, highlighting trends, general areas of interest and concerns.
• Determine any corrective actions to meet the performance objectives set for Franchising.
• Develop action plans to coordinate these corrective actions with all relevant stakeholders (internal to Saudi Post and external)
• Manage department budgets, monitor performance indicators and measurements.

Sales Planning

• Direct the preparation of annual sales plans and targets of Franchising, while taking into consideration market growth, competition, and future expansion plans in order to develop commercial objectives that are achievable, competitive and realistic for promoting Indirect Sales within the Saudi Post branch network.
• Monitor local market developments and opportunities and use the information to continually update the sales plans.

Participate in Communication strategy

• Contribute in preparing the communication strategy in order to extend awareness of Saudi Post’s products and service that are available under Franchising services function.
• Ensure Indirect Sales channels/ Partners are clearly communicating their new products, services and their prices in coordination with Saudi Posts Marketing department.

Sales Agreements

• Negotiate and finalize profitable business/sales agreements with preferred business partners, in order to obtain maximum long-term value and secure reasonable commercial aspects to the advantage of Saudi Post.
• Monitor the implementation of the business/sales agreements and ensure that business partners are assisted properly to meet their expectations and obtain the renewal of the signed sales agreements.

Customer Service Excellence

• Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with Saudi Post’s customer experience strategy.
• Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
• Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for Saudi Post.

.