Facility Director

Operational management

• Lead the effective performance at the operational level in line with the quality standards set by the operations sector and in line with the requirements provided by Operational Leadership team to ensure that the site operates in line with the Saudi Post’s policy that focuses on efficiency and quality of service.
• Work with the project and process team to implement, refine and optimize processes to ensure maximum efficiency of the operation.
• Lead the team effectively ensuring standards are maintained, including productivity, discipline, attendance and general housekeeping.
• Manage the effective implementation of the operations policies, commercial activities and service quality.
• Daily monitoring of the facility to:
• Follow up the progress of work.
• Address capacity and / or operational efficiency issues,
• Facilitate tasks inside the center with the supervisors
• Meet the needs of the operational activities.
  

Processes and Procedures:

• Manage the quality-of-service requirements and ensure the implementation of the applicable internal and external policies.
• Optimize operational processes in line with the various roadmaps that have been devised as part of Saudi Post’s strategy and implement new work methods using the available tools.
• Monitor the performance in operations centers across departments and provide support to the necessary departments according to their needs by communicating with them to take decisions related to operational activities in coordination with the relevant stakeholders.
• Follow up on the work of partners and develop successful relationships with clients to enhance the customer journey and monitor compliance with established quality standards to ensure productivity across the center.
• Receive and analyze reports by monitoring performance, measuring workload, in order to ensure the achievement of operational efficiency of the official postal center.
• Follow up on the efficiency of work procedures in line with organizational objectives, submit proposals to improve productivity and ensure that all necessary reports are prepared.

• Manages Complexity
• Action Oriented
• Develops Talent
• Communicate Effectively
• Being Resilient
• Customer Focus
• Collaborates
• Instill Trust
• Drives Results