حالة الإعلان الوظيفي هي شاغره هذا الإعلان الوظيفي غير منشور للباحثين عن عمل، حيث لن يتم تلقي أي طلبات وظيفية بسبب حالة الإعلان
الرياض, السعودية تم النشر 2023/08/15 12:33:18 الرقم المرجعي: JB1100037862
- Assess the performance of the teams to ensure that the targets and deadlines are met in due time.
- Handle customer relationships and expectations by developing a communication process to keep others up to date on the SPL project results.
- Provide SPL project analysis to the management by producing required documentation including business requirements, future state proposals, use cases, and scope matrix.
- Serve as a liaison between the business operations and the IT professionals to assist or gather the business requirements needed for system modifications, enhancement, and implementation of strategies.
- Maintain logs for meeting minutes, meeting schedules, project summaries, and updates.
- Hold meetings with the project call center team regularly to review the needs and updates.
- Create periodically reports on the overall performance and the targets achieved; point out the areas of improvement and give recommendations accordingly.
- Identify and capitalize on improvement opportunities efficiently.
- Identify innovative ways to understand the needs of the customers and increase customer satisfaction.
- Communicate ideas and viewpoints on various opportunities to the management.
- Offering proactive assistance and personalized recommendations to customers based on their needs and preferences.
- Providing feedback and suggestions to improve customer experience, product features, or operational processes.
- Adhering to established customer experience/ service policies, procedures, and service level agreements.
- Ensure customer satisfaction by providing excellent support, resolving issues efficiently, and Continuous improvement.
- Coordinating with internal departments: Collaborating with different departments within the organization to ensure timely and efficient execution of tasks, such as resolving customer complaints or addressing operational issues.