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إرفاق

Call Center and Customer Support Section Manager

الرياض, السعودية تم النشر 2024/06/02 09:36:17 تنتهي 2024-08-01 الرقم المرجعي: JB1100044606

وصف الوظيفة

  1. Answer phones and respond to customer requests.
  2. Sell product and place customer orders in computer system.
  3. Provide customers with product and service information.
  4. Upsell products and services.
  5. Transfer customer calls to appropriate staff.
  6. Identify, research, and resolve customer issues using the computer system.
  7. Follow-up on customer inquires not immediately resolved.
  8. Complete call logs and reports.
  9. Research billing issues.
  10. Research misapplied payments.
  11. Recognize, document and alert the supervisor of trends in customer calls.
  12. Recommend process improvements.
  13. Other duties as assigned.

المهارات

  1. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
  2. Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience.

تقدم الآن

تفاصيل الوظيفة

مكان الوظيفة الرياض, السعودية
الدور الوظيفي خدمة العملاء ومركز الإتصال
الحالة الوظيفية دوام كامل
نوع التوظيف موظف
عدد الوظائف الشاغرة 1

المرشح المفضل

المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 8
الشهادة بكالوريوس

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