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Riyadh, Saudi Arabia
Posted 2022/11/30 06:59:15
Expires 2022-12-20
Ref: JB1100028898
Job Description
- Measure and improve the customer experience journey by analyzing customer’s feedback from all customer channels such as surveys, focus group, customer visits, etc. to ensure leading quality in customer satisfaction.
- Prepare and review analytics reports from all customer feedback channels conducted to contribute in the development of the customer expectations for services/products provided by SPL.
- Analyze customer-related issues such as sales channels, retail, last mile, digital channels, etc. and provide business cases for improvements in line with the customer experience strategy.
- Establish short and long term customer experience initiatives to improve the customers journey based on the analysis results that will contribute to the overall CX strategy.
- Measure and analyze customer experiences in all defined segments (individual, enterprise, government) and provide insight report shows customer pain points and area of improvements.
Skills
- Manages Complexity
- Action Oriented
- Develops Talent
- Communicate Effectively
- Being Resilient
- Customer Focus
- Collaborates
- Instill Trust
- Drives Results
Job Details
Job Location
Riyadh, Saudi Arabia
Job Role
Customer Service and Call Center
Number of Vacancies
1
Preferred Candidate
Career Level
Management
Degree
Bachelor's degree
